Holiday Inn Express Toronto-north York By Ihg

The hotel offers a modern and clean environment, distinguished by its recent renovations and a commitment to providing excellent value through complimentary breakfast and free parking. Its unique proximity to a police station is frequently highlighted by guests as a significant factor contributing to a sense of safety. The hotel is well-suited for families seeking convenient amenities like a pool and breakfast, business travelers needing easy highway access and a quiet workspace, and value-conscious travelers who appreciate the included perks. Guests consistently praise the hotel's overall cleanliness, comfortable accommodations, and the generally friendly demeanor of the staff. To enhance your stay, consider requesting a room away from the police station to minimize potential siren noise, and be prepared for potentially busy breakfast times, especially during peak hours.

Facilities & Amenities
Guests generally appreciate the range of facilities and amenities available. The indoor pool is a popular feature, described as a decent size with generally warm water, though some guests noted it could be crowded or that the water was too cold at times, and there is no hot tub. The gym is available for workouts, often described as well-equipped, but some found it small or occasionally crowded with unsupervised children. Free Wi-Fi is provided, though a few guests experienced weak signals in their rooms. A convenient self-serve laundry room is on-site, which some found useful despite the cost. The hotel also offers EV charging, though some found it expensive or inaccessible. Guests appreciate the readily available coffee station in the lobby throughout the day. Some noted issues with elevators being slow or frequently occupied.

Cleanliness & Room Comfort
The cleanliness of the rooms is frequently praised, with many guests describing them as spotless, modern, and newly renovated, often appreciating the absence of carpet. The comfortable beds and high-quality linens contribute to a restful stay, though some found the beds too soft, slanted, or desired firmer mattresses. While many rooms are considered a good size, some guests found them slightly small, particularly when accommodating multiple occupants. Bathrooms are generally clean and modern, but a few guests noted issues such as mold, rust stains, or a lack of counter space, and some found the toilet to be unusually small. Noise levels received mixed feedback; while many rooms were quiet, others reported significant hallway noise from other guests or police sirens from the nearby station, and some experienced issues with noisy or ineffective AC units.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, offering a good variety of hot food options such as eggs, pancakes, cinnamon rolls, and oatmeal, alongside other standard continental selections. The coffee available all day in the lobby is also highly appreciated. However, the breakfast area can become extremely crowded, especially during peak hours, leading to long lines, difficulty finding seating, and instances where popular items or supplies like plates and coffee ran out before the end of service. While the food quality is generally rated as good and fresh, some guests found the selection to be basic or repetitive, particularly during longer stays. The hotel does not feature a full-service restaurant, offering only limited snack options.

Location & Accessibility
The hotel's location is primarily valued for its convenient access to major highways (400 and 401) and its proximity to the airport, York University, and Humber River Hospital, making it suitable for various travel purposes. Free parking is readily available and ample, accommodating even larger vehicles. A notable feature is its direct adjacency to a police station, which many guests cited as a positive for feeling safe and secure. However, this proximity also leads to recurring complaints about police sirens causing noise disturbances. While public transportation options are available, guests noted that the hotel is quite far from downtown areas, requiring a lengthy commute. The immediate surroundings are described as industrial, with limited walkable dining or shopping options.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight the positive interactions with front desk personnel, describing the check-in and check-out processes as seamless and quick, often accommodating early arrivals or late departures. Many appreciate the staff's willingness to accommodate requests, such as providing extra towels or addressing maintenance issues promptly. While housekeeping is generally responsive when called upon, some guests noted inconsistencies in daily room cleaning, with services sometimes occurring every other day or not being as thorough as expected. The overall demeanor of the team, from the front desk to the cleaning crew, is frequently mentioned as welcoming and professional, contributing significantly to a positive guest experience.

Additional Information
The hotel operates with a pet-friendly policy, though some guests expressed reservations about the hygiene implications or found it challenging to locate suitable outdoor areas for pets. The hotel can experience periods of high occupancy, which some guests noted led to crowded common areas and amenities, particularly during breakfast, and occasionally resulted in increased noise levels from other guests. Guests should be aware of the hotel's deposit policy, as some reported high deposit amounts, issues with double charges, or delays in receiving refunds. A few guests mentioned the absence of traditional Do Not Disturb signs, leading to unexpected early morning knocks from housekeeping. Additionally, some reviews indicated a minimum night booking policy might apply, which could affect shorter stays.