Holiday Inn Express & Suites Raceland - Highway 90 By Ihg

The hotel consistently earns high praise as a premier accommodation choice in the area, distinguished by its ongoing renovations that contribute to a modern and inviting atmosphere. Guests frequently highlight the exceptional cleanliness of the property, the consistently friendly staff, and the remarkably comfortable beds that ensure a restful stay. Its convenient location further enhances its appeal, making it an ideal fit for a diverse range of travelers. Business travelers and those on work assignments, including offshore workers, find the hotel particularly well-suited for their needs, often returning for its reliable quality. Families visiting relatives or attending local events like weddings appreciate the accommodating environment, while leisure travelers exploring the region or attending concerts also find it a welcoming base. To maximize comfort, guests might consider requesting a room away from high-traffic areas to minimize potential noise, and be mindful that some areas may still be undergoing updates.

Facilities & Amenities
The hotel is currently undergoing significant renovations, which guests note are contributing to a more modern and updated appearance throughout the property. While these updates are generally well-received, some guests have experienced minor inconveniences, such as temporary disruptions or noise from the ongoing work, and occasional issues with the front doors being out of order. The parking facilities are consistently praised for being ample, quiet, and easily accessible, providing convenience for all guests. The pool area, however, has received mixed and often negative feedback; while some guests mention their children enjoying it, many reviews highlight that it has frequently been out of service, appearing dirty, or undergoing maintenance, leading to disappointment for those hoping to use it. Guests should inquire about the pool's status if it is a key amenity for their stay.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms and common areas as spotless and well-maintained. The beds are a standout feature, frequently lauded as extremely comfortable, ensuring a restful night's sleep for most visitors, though a few found them to be on the firmer side or noted their height. Rooms are generally described as spacious and well-appointed, with features like blackout shades contributing to a comfortable environment. However, feedback on noise levels is mixed; while many guests appreciate the quiet atmosphere and report not hearing neighbors, some have experienced disturbances from adjacent rooms or activity in the hallways, indicating varying levels of soundproofing. Despite minor issues like occasional non-functioning heating or cooling units, the overall impression of room comfort and hygiene remains overwhelmingly positive.

Dining & Food Quality
The complimentary breakfast at the hotel receives extensive feedback, with many guests praising its variety and quality. Most appreciate the wide selection of hot and cold choices, including items like eggs, bacon, sausage, biscuits and gravy, and sweet rolls, often describing it as delicious and a significant value. However, some guests have noted inconsistencies in availability, with hot items occasionally running out before the scheduled end time or appearing burnt. The complimentary cookies offered in the evening are a popular and appreciated touch. While the hotel does not feature an on-site restaurant for other meals, its location is convenient to several nearby restaurants and fast-food establishments, providing guests with ample dining options within a short distance.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering excellent accessibility and convenience for various travel purposes. It is strategically situated, providing easy access to both rural areas and larger cities like New Orleans, making it a practical base for those traveling for work or leisure. Guests appreciate its proximity to key local destinations, including a golf course, hospitals, and churches, as well as numerous fast-food and dining options within walking distance or a short drive. The hotel also offers ample and secure parking, which is a significant benefit for guests traveling by car. While the immediate surroundings are described as a smaller, quieter town, the hotel's position allows for convenient exploration of the wider region.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professional demeanor. Guests frequently commend their cheerful attitudes and willingness to go above and beyond, whether assisting with specific requests, providing local recommendations, or ensuring a smooth experience. The check-in and check-out process is often described as quick, efficient, and courteous, setting a positive tone for the stay. While the general staff, including front desk and housekeeping, are highly praised for their attentiveness and integrity, some guests have reported isolated negative experiences with specific individuals in management roles, citing issues with communication or problem resolution. Despite these infrequent concerns, the overwhelming sentiment is that the team provides excellent and accommodating service.

Additional Information
Guests have reported significant issues regarding the hotel's preparedness for severe weather events, specifically concerning the backup generator, which some found to be non-functional or inadequately maintained during power outages, leading to a lack of essential services like ventilation and refrigeration. Another recurring concern involves billing and deposit discrepancies, with several guests experiencing unauthorized double charges or delays in deposit refunds, requiring persistent follow-up to resolve. The hotel's pet policy appears to be a point of confusion or inconsistent enforcement, as some guests seeking a pet-free environment encountered animals on the premises despite the stated policy. Additionally, while a rewards program is available, some members noted initial difficulties with recognition upon arrival.