Holiday Inn Express & Suites New Orleans Airport South by IHG

The hotel's complimentary airport shuttle service is a standout feature, providing convenient access for travelers arriving or departing from the nearby airport. This makes it an ideal choice for business travelers seeking efficiency, cruise passengers needing a pre- or post-cruise stay, and families looking for a comfortable and accessible base. Guests frequently highlight the hotel's consistent cleanliness, the exceptional comfort of its beds, and the generally friendly staff who contribute to a welcoming atmosphere. The spacious rooms are also a recurring positive, offering ample space for relaxation. To ensure a smooth experience, it is advisable to confirm the shuttle service details directly with the hotel, as experiences can vary, and be prepared for limited dining options within walking distance, though the hotel often provides solutions for this.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. A pool is available for relaxation and recreation, though some guests have noted issues with its cleanliness, such as visible debris, or its availability due to maintenance, including reports of a broken pump. For those looking to maintain their fitness routine, a fitness center is on-site, equipped with various machines, although a few reviews mention that some equipment, like the televisions, may not always be fully functional. Free Wi-Fi is provided throughout the property, allowing guests to stay connected for work or leisure, though some have reported inconsistencies with the signal strength in certain areas, making it unreliable at times. Each room is conveniently equipped with a microwave and refrigerator, adding practicality for storing snacks or preparing simple meals. The lobby and common areas are generally well-regarded, offering comfortable and spacious environments for guests to relax, socialize, or conduct light work.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, noting that rooms are often spotless and well-maintained upon arrival. The spacious rooms are a consistent highlight, providing ample area for movement and luggage. A key feature praised by many is the exceptional comfort of the beds, ensuring a restful night's sleep, though opinions on the pillows are mixed, with some finding them too soft for adequate support. Feedback on the bathroom experience is varied; while some appreciate the cleanliness and hot water, others have reported issues with slow drainage, the condition of fixtures, or occasional cleanliness oversights. Noise levels can be inconsistent, with some guests enjoying a quiet stay, while others have experienced disturbances from neighboring rooms, the air conditioning unit, or a nearby train. The air conditioning itself receives mixed reviews, with some finding it effective and others reporting issues with cooling or excessive noise. Some rooms have also been noted to have a persistent mildew smell or other unpleasant odors upon entry. Additionally, many guests comment on the beds being notably high, which can be a minor challenge for shorter individuals.

Dining & Food Quality
The complimentary breakfast receives largely positive feedback, with many guests appreciating the variety and quality of the offerings. Highlights often include a pancake machine, hot cinnamon rolls, and a selection of hot food items that are generally well-prepared and fresh. However, some guests have experienced issues with the breakfast, noting that items can run out quickly, especially during busy periods, or that the quality can be inconsistent, with some finding the food cold or processed. The coffee is generally well-regarded, often described as strong and tasty, and available throughout the day in the common areas. A significant point for many travelers is the absence of an on-site restaurant for lunch or dinner, which means guests need to seek dining options elsewhere.

Location & Accessibility
The hotel's location is consistently praised for its close proximity to the airport, making it an excellent choice for travelers with early flights or late arrivals. It is typically just a few miles from the airport and conveniently close to rental car return facilities. While highly convenient for airport access, the surrounding area is primarily an industrial park, which means there are very limited dining options within walking distance, often restricted to fast-food establishments like a single fast-food chain. Guests frequently mention the necessity of using the hotel's shuttle service or ride-sharing applications to access a wider variety of restaurants for meals. Parking at the hotel is generally ample and free, with many guests appreciating the convenience and security of the on-site parking lot, which is often well-lit and easily accessible from the hotel entrance.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their willingness to go above and beyond to assist with requests, provide local recommendations, and ensure a comfortable stay. The check-in and check-out process is often described as quick and efficient, though some guests have reported initial difficulties, including issues with room assignments or staff being preoccupied. Feedback on the shuttle service is mixed; while many commend the drivers for being friendly, informative, and prompt, a notable number of reviews describe negative experiences, including long wait times, unreliability, or rude interactions. Housekeeping service also receives varied comments, with some guests praising the cleanliness and others reporting missed service or issues with towel replenishment.

Additional Information
Guests often appreciate the thoughtful touch of receiving complimentary chips and bottled water upon arrival, which is a welcome gesture, especially for those checking in late. While the hotel generally maintains a clean and updated appearance, some reviews indicate that certain areas or rooms may show signs of being dated or in need of renovation, suggesting a mixed state of upkeep. The hotel's pet-friendly policy is a convenience for those traveling with animals, though some guests have noted challenges in finding suitable outdoor areas nearby for pets to relieve themselves. There have been occasional reports of room key issues, where the key system was temporarily down, requiring guests to seek assistance from the front desk to access their rooms. Overall, the hotel is perceived as a safe environment, with guests feeling secure during their stay, particularly in the parking areas.