Holiday Inn Express & Suites New Braunfels By Ihg

The hotel is widely praised for its exceptional staff and impeccable cleanliness, creating a welcoming and comfortable environment for guests. Its convenient location near local attractions and major thoroughfares makes it an ideal choice for various travelers. The spacious rooms and comfortable accommodations are frequently highlighted, contributing to a restful stay. The hotel's complimentary breakfast is consistently noted as a standout feature, offering a wide array of choices. This hotel is particularly well-suited for families due to the attentive service and breakfast options, and for sightseers or vacationers who appreciate easy access to local points of interest. To enhance your experience, consider requesting a room away from the elevators if you are sensitive to noise, and be sure to take advantage of the highly-regarded breakfast.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The fitness center is generally well-regarded, providing guests with equipment for their workouts. The swimming pool is available for relaxation, though some guests have noted occasional issues with its cleanliness or lack of shade, and one review mentioned it was not heated as advertised. Guests appreciate the convenience of two elevators, although some have reported them being noisy or one being out of service at times, leading to waits. Ice machines are available, though they are typically located only on specific floors (e.g., 1st and 3rd) and have occasionally been reported as broken. Free Wi-Fi is provided throughout the property, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its cleanliness, describing rooms and common areas as spotless and well-maintained. The beds are generally found to be comfortable, though some guests prefer a firmer mattress while others desire a softer one, with some noting pillows can be flat. Rooms are often described as spacious and equipped with well-functioning air conditioning, which effectively eliminates any initial musty smells. Many rooms include convenient amenities such as microwaves and mini-fridges. However, a recurring concern among guests is the low water pressure in the bathrooms, particularly at the sink and in the shower. Some rooms show signs of wear, with reports of peeling paint or wallpaper and a generally dated appearance. Noise from adjacent rooms or the hallway due to thin walls is occasionally mentioned.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, frequently described as excellent, delicious, and offering a wide variety of hot and cold options. Popular items include cinnamon rolls and breakfast tacos, and the coffee is generally well-received. However, feedback on breakfast is mixed, with several guests reporting that popular items like eggs, milk, or cinnamon rolls often run out, especially closer to the end of breakfast hours. The pancake machine has also been noted as broken on occasion, and some guests found the biscuits to be cold. The breakfast area can become crowded, and staff may be slow to replenish items during peak times.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests exploring the area. It offers easy access to major attractions such as Landa Park, Schlitterbahn Water Park, and downtown areas, as well as being a reasonable drive to the San Marcos Outlets. The property is situated with easy access to major highways, facilitating travel. Guests appreciate the safe property and well-lit parking area. Despite its convenient placement, some guests have reported difficulties with GPS navigation accurately leading to the hotel, and the roadside entrance can be challenging to spot from the main road.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, frequently described as extremely friendly, welcoming, attentive, and helpful. Many guests highlight their willingness to go above and beyond to ensure a pleasant stay, from providing local recommendations to assisting with luggage. The check-in process is generally reported as quick and smooth. Housekeeping is praised for its attentiveness and the unique touch of creating towel animals and decorative folds. While most interactions are positive, a few guests have reported isolated instances of less friendly or unhelpful staff, particularly during certain shifts or when addressing specific issues.

Additional Information
The hotel is undergoing remodeling, with some rooms already updated, contributing to a fresh appearance in parts of the property. A unique and delightful touch that many guests, especially families, appreciate is the housekeeping staff's practice of creating towel animals and decorative folds for toilet paper, adding a whimsical element to the room. The hotel generally enforces a quiet period after 10 PM, which contributes to a peaceful environment for most guests, though some noise from neighbors can occasionally be heard due to the building's construction.