Holiday Inn Express & Suites Grand Forks By Ihg

This hotel is consistently praised for its exceptional breakfast, comfortable accommodations, and a prime location that caters to various traveler needs. Its signature feature is the combination of a welcoming atmosphere with practical amenities, making it a reliable choice for guests. It is particularly well-suited for shoppers and families due to its proximity to retail and dining options, and its family-friendly pool area. Business travelers and those visiting the UND campus also find it convenient and conducive to productive stays. Many guests appreciate the overall cleanliness and the attentive service from the staff. To ensure a peaceful stay, some guests recommend requesting a room facing the parking lot to minimize potential noise from the nearby interstate.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool is generally clean and warm, providing a good option for relaxation, especially for families with children, though some guests note it is on the smaller side. There are also two hot tubs, although feedback indicates that the jets in these tubs often do not function optimally, and some guests have observed issues with cleanliness or temperature. A fitness center is available for guests to maintain their routines, though some find it to be somewhat small. Wi-Fi connectivity is generally reliable, allowing guests to stay connected. The hotel provides ample and well-lit parking, including space for oversized commercial vehicles and trailers, which is a significant convenience for many travelers. While most guests find the elevators efficient, some have reported occasional slowness or noise.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as sparkling and well-maintained. The beds receive mixed but generally positive reviews; many find them very comfortable and appreciate the variety of pillows provided, while a few have described them as lumpy or hard. The rooms are often noted for their modern design, spaciousness, and bright ambiance. Bathrooms are typically clean and roomy, with many featuring convenient walk-in showers. However, water pressure in the showers is a recurring point of concern for some guests, who describe it as low or weak. Noise levels can vary; while many guests report a quiet stay, some have experienced disturbances from hallway noise, overhead sounds, or traffic noise from the nearby interstate, particularly from semi-trucks. In-room amenities like microwaves, refrigerators, and large flat-screen TVs are appreciated, though occasional issues with TV remotes have been noted.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for most guests, frequently described as excellent, amazing, and delicious. The breakfast variety is highly praised, offering a wide selection of hot and cold items. Popular choices include eggs, sausage, cinnamon rolls, and pancakes (often made with a machine). While the coffee is generally well-regarded, some guests have found it to be too strong or have experienced issues with empty urns or cold coffee. The juice machine has also received occasional comments about not functioning correctly or dispensing watery juice. Despite these minor points, the breakfast area is consistently noted for its cleanliness and comfortable seating. The breakfast staff are frequently commended for their friendliness, attentiveness, and efficiency in keeping items well-stocked, contributing significantly to a positive dining experience.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an ideal base for various activities. It is situated right off Interstate 29, providing easy access for travelers. Guests particularly appreciate its proximity to numerous shopping centers and a wide array of restaurants, many of which are within walking distance. This makes it an excellent choice for shoppers and those looking for diverse dining options without needing to drive. The hotel is also conveniently located for visitors to the UND campus. The ease of access to major roads and the abundance of nearby amenities contribute significantly to a hassle-free and enjoyable stay, allowing guests to explore the area with great convenience.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm greetings upon arrival and the staff's willingness to go above and beyond to assist with requests. The check-in and check-out processes are generally described as quick, easy, and informative. Housekeeping staff are noted for their pleasant demeanor and efficiency in maintaining clean rooms, though a few guests have reported minor oversights in replenishing supplies. The breakfast staff are particularly commended for their positive attitudes and dedication to ensuring a well-stocked and pleasant dining experience. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, contributing significantly to guest satisfaction and a welcoming atmosphere.

Additional Information
Guests frequently appreciate the hotel's thoughtful amenities, such as the provision of vehicle plug-ins for colder weather, which is a practical benefit for many travelers. Some guests have noted that the rooms can be excessively dry in winter, which is a minor point to consider for comfort. While the hotel generally maintains a quiet environment, some guests have occasionally reported disturbances from noise caused by other guests, particularly large groups or children, impacting their overall peace. The hotel offers rewards program benefits for loyal members, which are appreciated by those who frequently stay with the brand. The hotel also provides complimentary toiletries in wall-mounted dispensers, which is seen as a convenient and environmentally friendly approach.