Holiday Inn Express & Suites Dieppe Airport By Ihg

The hotel is a highly recommended choice for travelers with early flights or those seeking a convenient stopover, primarily due to its exceptional proximity to the airport and reliable 24/7 airport shuttle service. Guests consistently highlight the hotel's overall cleanliness, the welcoming and friendly staff, and the consistently great breakfast offerings. While most find the beds comfortable, there are some mixed opinions. This hotel is particularly well-suited for families and sports teams due to its accommodating atmosphere and spacious rooms, and it is also a popular choice for pet owners given its welcoming policy. To ensure a smooth experience, guests planning long-term parking should confirm associated costs, and those sensitive to noise might consider requesting a room away from high-traffic areas or upper floors, as some hallway noise has been noted.

Facilities & Amenities
Guests frequently praise the hotel's indoor pool, describing it as clean, warm, and a great amenity for children, often open until late in the evening. While some guests wished for a hot tub, the pool remains a popular feature. The fitness center is available for workouts, though a few found it a bit warm. For convenience, the hotel offers 24-hour coffee and tea service, and a small market in the lobby provides snacks, drinks, and an ATM. Wi-Fi is generally reliable, allowing guests to stay connected, though some reported occasional connectivity issues. The hotel does not feature a dedicated bar, which some guests noted. Additionally, a laundry room is available for guest use, adding to the overall convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. Rooms are often noted for their spaciousness, particularly the suites, which offer ample living areas. Feedback on beds is mixed; many guests found them comfortable and conducive to a good night's sleep, while a notable number reported sagging mattresses or "jelly beds" that impacted sleep quality. Pillows are generally comfortable, though one guest mentioned a musky smell. In-room amenities typically include a mini fridge and microwave, which are appreciated. While most rooms are quiet, some guests experienced disturbances from noisy children in hallways, stomping from above, or barking dogs. Isolated issues included dirty bathrooms, wet carpets, or non-functional TVs.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, frequently described as delicious, great, and offering a wide variety of options. The buffet typically includes hot items such as eggs, sausages, ham, and pancakes, alongside cold selections like cereal, toast, bagels, muffins, oatmeal, and fresh fruits. While the overall food quality is well-regarded, some guests noted that meats could be overcooked or stale, and a few found the vegetarian or gluten-free choices to be limited. Coffee is generally hot and readily available throughout the day. For guests with early departures, the hotel thoughtfully provides grab-and-go breakfast bags, ensuring they have something to eat before their flights.

Location & Accessibility
The hotel's prime location is a significant advantage, being the closest to the airport and offering exceptional convenience for travelers. Its highly valued 24/7 airport shuttle service is frequently praised for its efficiency and reliability, ensuring seamless transfers to and from flights. While ample parking is available on-site, guests should be aware that long-term "park and stay" options can incur additional costs, which some found to be expensive. The surrounding area is generally considered quiet and safe, with convenient access to a gas station and a Tim Hortons within a short walking distance. The hotel's proximity to major roadways also makes it an accessible base for exploring the wider region.

Staff & Service
The hotel staff consistently receives glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and attentive service, noting how accommodating they are to various requests. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. Shuttle drivers are often commended for their cordiality and assistance with luggage. While most interactions are positive, a few guests reported isolated instances of staff being less engaged or issues with loyalty program recognition. The staff's ability to resolve issues, such as a non-working air conditioning unit or a lost item, is also frequently praised, demonstrating a commitment to guest satisfaction.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with their animals, with staff often going above and beyond to accommodate them. The park and stay option is convenient for airport travelers, though guests should clarify the associated parking costs, as these are not always included and can be substantial for extended periods. Some guests reported issues with security deposit refunds, advising others to confirm the return process upon check-out. While generally quiet, occasional noise from other guests, particularly children running in hallways or barking dogs, was mentioned. Suites are recommended for their spacious layout, although some have a glass door on the bedroom, which may impact privacy.