Holiday Inn Express & Suites Calgary Airport Trail Ne By Ihg

The hotel is a new and modern establishment, often praised for its spacious rooms and overall cleanliness, making it a popular choice for various travelers. Its signature feature, a pool with an exciting waterslide, is a major draw, especially for families seeking recreation and fun during their stay. The convenient airport location and complimentary shuttle service also make it an excellent option for transit guests and business travelers needing easy access to flights. Guests frequently highlight the quality of the complimentary breakfast. While many appreciate the hotel's amenities, some recurring themes suggest that guests should confirm towel availability upon check-in, as this can be a common issue, and be aware of the shuttle's specific schedule to avoid delays.

Facilities & Amenities
The hotel offers a range of facilities that cater to both leisure and practical needs. The indoor pool with its waterslide and hot tub is a significant highlight, consistently praised by families for providing entertainment and relaxation, though some guests have noted issues with pool cleanliness and a frequent lack of towels in the area. A well-equipped fitness center is available for guests to maintain their routines. While Wi-Fi generally performs well, some guests have experienced slow or malfunctioning elevators, with only one often operational. Parking is ample and free, but frequently becomes full due to long-term airport parking, leading to inconvenience for hotel guests. Plumbing issues, such as slow shower drains, non-flushing toilets, and low water pressure, have also been reported by several visitors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being spacious, modern, and initially appearing clean, with some specifically praising the sparkling bathrooms and comfortable beds. However, a significant number of reviews detail concerning issues, including stained sheets, hair found on bedding and bathroom surfaces, and even instances of mold on windowsills. Some guests reported rooms having a body odor or musty smell. While noise levels are generally considered quiet, occasional disturbances from loud guests in hallways or events have been mentioned. In-room amenities like coffee makers, microwaves, and fridges are appreciated, but the supply of toiletries and especially towels is a recurring negative point, with guests often finding an insufficient quantity or receiving worn and stained replacements.

Dining & Food Quality
The complimentary breakfast receives generally positive feedback, with many guests describing it as excellent, substantial, and offering a good variety of options. Popular items include pancakes from a machine, sausages, eggs, hash browns, cereals, yogurt, and fresh fruit. The coffee and tea station is also well-regarded and often available 24 hours. However, some guests have found the breakfast to be minimalist or consisting of processed items, with occasional complaints about cold food or a lack of certain options, particularly for vegetarians. The breakfast area can become very crowded, and staff sometimes struggle to replenish items quickly enough, leading to waits. There is no on-site restaurant for dinner service, though some reviews mention nearby dining options.

Location & Accessibility
The hotel's location is a primary advantage, being very conveniently situated near the airport, making it ideal for transit guests and those with early flights. A complimentary airport shuttle service is provided, which many guests find efficient and helpful for transfers. However, some have experienced confusion with the shuttle schedule, difficulty contacting the hotel by phone for pick-ups, and long wait times. While the hotel offers ample parking, it is frequently occupied by vehicles left for long-term airport parking, limiting availability for hotel guests. The surrounding area is primarily an industrial park, meaning there are no restaurants, convenience stores, or other retail outlets within easy walking distance, requiring guests to drive for external amenities.

Staff & Service
Guest experiences with staff and service are quite varied. Many reviews praise the front desk staff for being friendly, helpful, attentive, and facilitating a quick check-in process. Shuttle drivers are consistently highlighted for their politeness and efficiency. However, a significant number of guests report issues with staff being unresponsive to phone calls, particularly for shuttle requests, or appearing indifferent and unprofessional. Housekeeping receives mixed reviews, with some appreciating their efforts, while others report rooms not being cleaned, linens not being changed, or staff entering rooms despite "Do Not Disturb" signs. A recurring complaint across various staff roles is the persistent shortage of towels and a perceived reluctance to provide them upon request, leading to frustration for many visitors.

Additional Information
Several important details emerged from guest feedback that do not fit into other categories. The hotel's deposit policy is a frequent point of contention, with guests reporting unexpected or double charges for security deposits that are slow to be refunded. While the hotel aims for a quiet environment, noise from events or parties, particularly on lower floors, can be disruptive. Some guests have noted issues with plumbing, including slow drains and toilets that do not flush effectively. The hotel allows long-term parking for airport users, which, while convenient for some, often leads to a lack of available spaces for hotel guests. Additionally, the lobby area can be quite cold due to its proximity to the main entrance, especially during colder weather.