Holiday Inn Express Niagara-on-the-lake By Ihg

This hotel offers a consistently praised experience, standing out for its modern and immaculate facilities and its strategic location that serves as an excellent base for exploring the Niagara region. Its signature feature is its ability to combine a spotlessly clean and comfortable stay with exceptional pet-friendly service, making it a top choice for families and pet owners alike. Guests frequently highlight the attentive staff and the quality of the complimentary breakfast. The hotel is also ideal for sightseers and shoppers due to its convenient access to major attractions and retail outlets. To make the most of your stay, consider arriving early for breakfast to avoid peak crowds, and take advantage of the free parking.

Facilities & Amenities
Guests generally appreciate the hotel's well-maintained facilities. The pool is a popular amenity, often described as clean and a good temperature, providing a fun space for children, though some guests noted it can be small and lacks a hot tub. A fitness center is available, which is generally considered decent and well-equipped. The hotel offers free Wi-Fi, though a few guests experienced issues with connectivity for business emails or streaming. Convenient laundry services are provided, with guests finding the laundry room clean and warm, and products available for purchase. Additionally, the hotel offers EV charging facilities, adding to the convenience for electric vehicle owners.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with rooms and common areas frequently described as spotless, immaculate, and having a fresh smell. Rooms are noted for being spacious, modern, and well-maintained, often exceeding expectations from online pictures. Most guests found the beds to be very comfortable, ensuring a restful night's sleep, with some appreciating the option of pillows marked "hard" or "soft." In-room amenities like blackout curtains, a fridge, microwave, and coffee maker are well-received. While many rooms are quiet, some guests reported noise from the air conditioning/heater unit or occasional disturbances from other guests. Shower water pressure was a minor concern for a few, and some noted the TV is not a smart TV.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, often described as great, delicious, and offering a good variety of hot and cold options. Popular items include cinnamon buns, eggs, pancakes, and coffee. Many guests commend the breakfast staff for keeping items well-stocked and the area clean. However, feedback is mixed regarding the breakfast experience, with some guests reporting it can get very crowded with long lines and occasional shortages of popular items like eggs or bacon, especially closer to the 9:30 AM closing time. Some found the sausages to be salty or undercooked, and a few disliked the use of plastic cutlery and plates. The hotel does not feature an on-site restaurant or bar.

Location & Accessibility
The hotel's central location is a major advantage, serving as an excellent base situated conveniently between Niagara Falls and Niagara-on-the-Lake. Guests appreciate its easy access to the QEW highway, making travel simple. It is notably close to the Outlet Collection at Niagara (a shopping mall), often just a 3-minute drive away. Most attractions, including the Falls and the historic town of Niagara-on-the-Lake, are typically within a 10 to 15-minute drive. Free parking is available and plentiful, though some guests noted the parking lot could be icy or slippery in winter. While convenient for those with a car, some guests felt it was "far out" or "in the middle of nowhere" without personal transportation, and Ubers could be expensive.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the professional and welcoming demeanor of the front desk team, who are often commended for their efficiency during quick check-in processes and their willingness to accommodate requests, such as early check-in for members. Housekeeping is generally described as attentive, ensuring rooms are clean and well-maintained, though a few isolated incidents of missed service or specific requests not being fully met were mentioned. The breakfast staff are particularly noted for their pleasantness and dedication to keeping the dining area organized and stocked, contributing significantly to a positive guest experience.

Additional Information
A significant feature of this hotel is its highly praised pet-friendly policy, with many guests appreciating the welcoming attitude towards their dogs, including easy access to outdoor spaces with waste bags and even dog treats provided. The hotel is relatively new, having been built in 2018, contributing to its modern aesthetic and well-maintained condition. Guests also appreciate the thoughtful provision of Dove brand toiletries in refillable dispensers in the bathrooms, and the availability of complementary standard toiletries like toothbrushes and toothpaste upon request. While the hotel does not have a full-service restaurant or bar, its convenient location near various dining options helps mitigate this.