Holiday Inn Calgary-airport By Ihg

The hotel is widely recognized for its comfortable beds and a convenient airport shuttle service, making it a practical choice for many travelers. Guests frequently highlight the hotel's cleanliness, the overall comfort of its rooms, and the generally friendly and helpful staff. It is particularly well-suited for overnight travelers and layover guests due to its reliable shuttle service, and its pet-friendly policy makes it an excellent option for travelers with pets. Families also find it accommodating, appreciating the spacious rooms and dining options, though some aspects like noise can be a concern. To ensure a smooth stay, it is advisable to confirm the operational status of facilities like the pool and elevators, as these are frequently undergoing renovations. Additionally, pre-booking the airport shuttle is recommended to avoid potential delays, and requesting a room away from high-traffic areas can mitigate noise issues.

Facilities & Amenities
Most guests report that the elevators are frequently out of order, leading to long wait times and inconvenience, especially for those with luggage or on higher floors, often attributed to ongoing renovations. Similarly, the swimming pool, hot tub, and fitness center are consistently mentioned as being closed for renovations, causing significant disappointment for guests who booked specifically to use these amenities. When the pool is operational, some find the water temperature too cold. Parking is generally described as good, with easy access and a covered parkade, though it can sometimes be full. Many appreciate the convenience of in-room mini-fridges, microwaves, and bar sinks, which enhance the comfort of their stay. Some guests note that vending machines are occasionally out of order, while the hotel also offers convenient business room access and a lounge.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, often describing them as spotless and fresh-smelling, with well-maintained bathrooms. The beds are frequently highlighted for their exceptional comfort, softness, and high-quality linens, ensuring a restful night's sleep for most. However, noise levels are a significant concern for many, with complaints about thin walls, loud hallway conversations, and disturbances from neighboring rooms. Some also report issues with AC noise, running water sounds, and even fire alarms. While many rooms are described as modern and recently renovated, some guests encounter older rooms with signs of wear, such as stained carpets, peeling bathroom doors, or water damage. Bathrooms are generally clean, but some guests note issues like slippery tubs, poor shower pressure, rusty fixtures, or slow drainage. Problems with in-room ventilation and air conditioning functionality are also mentioned, with some units blowing cold air or not working effectively. A few guests report unpleasant odors, including stale cigarette smoke or strong cleaning product smells.

Dining & Food Quality
The on-site restaurant generally receives positive feedback for its good quality and tasty food, with a decent selection of dishes. Some guests, however, find the prices to be on the higher side or the menu somewhat limited. The breakfast is a consistent highlight, described as very good to excellent, offering a comprehensive buffet with a large assortment of fresh items. Options typically include hot dishes like eggs, bacon, and pancakes, alongside fresh fruit, pastries, and various beverages. While many appreciate the quality and variety, some guests note that the food can occasionally be cold or that the inclusion of breakfast is unclear at booking. Room service is generally reported as quick and the food tasty, though some guests mention additional charges for delivery. The bar and lounge areas are also appreciated for their pleasant atmosphere and friendly staff. The hotel's "kids eat free" policy is a notable benefit for families.

Location & Accessibility
Despite its name, the hotel is not directly adjacent to the airport, typically requiring a 15-20 minute drive. However, the complimentary airport shuttle service is widely praised for its convenience and the helpfulness of its drivers, making airport transfers relatively smooth, though some guests note it can be slow or requires pre-booking. The hotel's location is considered good for accessing various city attractions, including museums, the zoo, and downtown areas, as well as being convenient for those visiting family nearby or needing access to main highways. Parking facilities are generally good, with ample space and a covered parkade, though the lot can sometimes fill up. A few guests express concerns about the immediate surrounding area, describing it as somewhat sketchy or noting the presence of individuals asking for money near the entrance. Some guests also mention minor accessibility challenges, such as stairs in certain areas or issues with elevator functionality impacting movement within the hotel.

Staff & Service
The front desk staff generally receives high praise for being friendly, helpful, accommodating, and efficient, contributing to a smooth check-in and check-out process. However, some guests report isolated instances of unresponsiveness, dismissiveness, or perceived rudeness, particularly when issues arise or when staff converse in other languages in front of guests. Housekeeping staff are often described as polite, helpful, and quiet, though a few reviews mention missed cleanings or issues with room readiness. The shuttle drivers are consistently commended for their kindness, helpfulness, and professionalism, making airport transfers a positive experience. Restaurant staff are also highlighted for their professionalism, attentiveness, and friendly demeanor. Most guests find the overall service to be excellent and responsive, with staff willing to assist with various requests. Despite the generally positive feedback, some guests experienced frustration with unaddressed noise complaints, unfulfilled requests like cot provision, or delays in resolving specific room issues.

Additional Information
A recurring theme is the hotel's ongoing renovations, particularly affecting the pool, hot tub, fitness center, and elevators. Many guests express significant disappointment due to a lack of clear communication about these closures prior to booking, impacting their stay expectations. The pet-friendly policy is appreciated by many, with convenient grass areas for pets, though some guests note additional charges apply. A few guests report issues with a security deposit being charged to their credit card and not promptly refunded. There are mentions of frequent and bothersome fire alarms, sometimes leading to unorganized evacuations. Some guests experience issues with room keys demagnetizing easily. Concerns are raised regarding handicap accessibility in some rooms, citing narrow entrances, heavy doors, and challenging bathroom layouts. The hotel's lost and found service receives commendation for successfully returning forgotten items. A few reviews highlight persistent cigarette smoke odors in non-smoking rooms. Some guests express discomfort with third-party food delivery services being allowed to access guest floors late at night.