Hilton Reykjavik Nordica

The hotel is widely recognized for its excellent breakfast and the value offered by its executive lounge, making it a memorable choice for many. Its location, while not central, is highly convenient for guests with a rental car due to ample free parking, and for business travelers given its proximity to commercial areas. The hotel also caters well to leisure travelers and groups of students seeking comfortable accommodations and a range of amenities. Many guests appreciate the spacious rooms and the generally friendly staff. To enhance your stay, consider utilizing the hotel's direct bus access to downtown or the convenient tour group pickups, and explore the benefits of the executive lounge for added value.

Facilities & Amenities
Guests frequently praise the hotel's comprehensive facilities, including a well-equipped gym that is often accessible 24/7, featuring modern equipment like a squat rack. The spa is a significant highlight for many, offering various amenities such as hot tubs (both indoor and outdoor), a sauna, a steam room, and an outdoor cold plunge pool, providing a relaxing retreat. The executive lounge is consistently lauded for its quality food, diverse drink selection, and impressive views. The hotel also provides free Wi-Fi, ice machines, and vending machines for guest convenience. Some guests note the presence of EV chargers and comfortable lounge areas for relaxation. However, some guests express disappointment that the spa often incurs an additional charge, and a few mention that the gym's closing hours can be restrictive.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied but generally positive. Many rooms are described as spacious, modern, and exceptionally clean, offering comfortable beds and ensuring a restful stay. Guests frequently highlight the good views of mountains, the ocean, or the city from their windows. The ability to open windows is appreciated, though some report issues with wind coming in or rooms becoming stuffy and hot due to a lack of air conditioning. While some find the bathtubs a welcome luxury, others note that the shower inside the bathtub can be inconvenient. Recurring concerns include some rooms being perceived as very small or dated, with visible wear on flooring. A few guests experienced loud music or noise from hotel events or outside, impacting sleep quality. Some rooms also lack modern conveniences like USB ports, and a few mention issues with dirty windows or an awful smell from drains.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives overwhelming praise. Guests consistently describe it as excellent, extensive, and one of the best they have encountered, offering a great variety of fresh and well-prepared options, including Icelandic specialties like Skyr, smoked salmon, and various vegan options. The coffee is also highly rated. The on-site restaurant, Vox, is commended for its delicious food and tasty dinner options, with some guests highlighting dishes like sushi and king prawns. The bar is noted for its great drinks. While the quality of food is generally high, some guests find the breakfast expensive if not included in their rate. A few minor criticisms include occasional issues with cold food at the buffet and the absence of room service after 9:30 pm.

Location & Accessibility
The hotel's location is a significant advantage for many, especially those with a vehicle, as it offers plentiful free parking, a rare and valued amenity. It is conveniently situated for business travelers and provides easy access to highways for exploring the region. For those without a car, bus stops are located directly in front of the hotel, offering straightforward routes to downtown Reykjavik. Furthermore, tour groups frequently pick up and drop off guests directly at the lobby, simplifying excursions. While some guests find the hotel far from downtown (a 15-40 minute walk), its proximity to a supermarket, pharmacy, and other restaurants adds to its convenience. The USA Embassy is also nearby.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, attentive, and professional, often going above and beyond to assist with requests, provide early check-in, and offer assistance with excursions. The quick check-in process and the responsiveness of housekeeping are frequently highlighted. However, a significant number of reviews describe some reception staff as cold, rude, or unaccommodating, leading to frustrating interactions, particularly regarding loyalty program benefits or specific requests. Some guests also reported issues with cleaning staff entering rooms without permission or a perceived lack of care regarding noise complaints.

Additional Information
Guests should be aware that while the hotel offers a range of amenities, certain facilities like the spa may incur an additional charge, which is not always clearly communicated during booking. Some rooms lack modern features such as USB ports for charging devices, and the design of the soap dispensers in bathrooms has been noted as inconvenient. The hotel does not provide microwaves in rooms or in the breakfast area, which can be an issue for guests with leftovers. It is a popular choice for various tour groups, indicating its suitability as a base for exploring the region. The hotel also utilizes a key card system for electricity in rooms.