Hilton Montreal/Laval

This hotel is highly regarded for its central location, offering convenient access to a major shopping mall and highways, making it an ideal choice for shoppers, families, and business travelers alike. Guests consistently highlight the friendly and professional staff as a standout feature, contributing significantly to a positive experience. While the hotel maintains a high standard of cleanliness throughout its premises, some areas show signs of age, indicating a need for future updates. Many guests appreciate the spacious rooms and comfortable accommodations, though some note issues with noise. For a more peaceful stay, consider requesting a room away from the highway, and if traveling with young children, bringing water shoes for the pool area is advisable due to potentially slippery surfaces.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience, though feedback is mixed on some aspects. The indoor pool and hot tub are popular amenities, especially with families, providing a relaxing and enjoyable space. However, some guests have noted occasional issues with cleanliness and a lack of available towels in the pool area, and there have been instances of the pool being temporarily closed for maintenance. A well-equipped fitness center is available for guests to maintain their routines, though some find it humid due to its proximity to the pool. Guests with lounge access praise the quality of the offerings and the comfortable environment. Additionally, the hotel provides a convenient self-service market and an on-site laundry room with washers, dryers, and even provided detergent, which is a significant convenience for longer stays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many praising the clean rooms and comfortable beds that ensure a restful sleep. The rooms are often described as spacious and well-organized, with some featuring kitchenettes that offer added convenience. However, there are recurring concerns regarding noise levels, particularly from loud AC units, noisy toilet fans, and slamming doors in the hallways, which can disrupt sleep. Some guests have also reported issues with low water pressure in showers, inconsistent hot water, and a lack of basic amenities like sufficient coffee supplies or functional in-room appliances such as refrigerators or jetted tubs. While the overall cleanliness is appreciated, a few reviews mention isolated incidents of overlooked areas or signs of wear, such as mold in showers or damaged flooring.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. The breakfast buffet is a frequent topic, with many appreciating the variety and quality of the food, describing it as delicious and comprehensive. However, a significant number of guests express dissatisfaction with the breakfast, citing its high cost, lack of à la carte options, and perceived poor value, with some finding the hot food unappetizing. The on-site restaurant and bar generally receive positive comments for their atmosphere and the friendliness of the servers, with many guests enjoying the food quality for lunch and dinner. Some guests have noted that the restaurant occasionally closes without prior notice. Room service is available, but some found the breakfast delivered in cardboard boxes, which did not retain heat well, and others mentioned an additional charge for delivery.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent highway access and placing guests within easy reach of the Carrefour Laval shopping mall and numerous restaurants. This makes it a convenient base for exploring the area and accessing various amenities. Guests appreciate the proximity to the metro station, which provides a straightforward connection to downtown Montreal, with free outdoor parking available at the station. While the hotel offers free parking on-site, some guests have found the access from the highway challenging and easy to miss. The immediate surroundings are generally considered convenient for walking to nearby dining and shopping options, despite some finding the hotel's physical location slightly awkward.

Staff & Service
The hotel's staff and service are overwhelmingly praised by guests, standing out as a consistent strength. Reviewers frequently describe the team as friendly, professional, helpful, and attentive, contributing significantly to a welcoming and positive experience. The check-in process is often noted as quick and efficient, with staff ready to assist upon arrival. Guests appreciate the staff's willingness to accommodate requests and their overall commitment to providing excellent service. While the majority of feedback is positive, a few guests have reported less satisfactory interactions, particularly concerning housekeeping services, with some instances of rooms not being cleaned or staff entering without prior announcement. Despite these isolated issues, the dedication of the service team is a recurring theme, making guests feel valued and well-cared for during their stay.

Additional Information
The hotel, while well-maintained, shows signs of age, with many guests suggesting that renovations are needed to update the rooms and common areas to modern standards. Some guests have noted issues such as peeling wallpaper or outdated bathroom fixtures. There are mixed sentiments regarding hotel policies and additional charges; some guests were surprised by a deposit policy of $75 per night, which was not always clearly communicated upfront. Loyalty program members, particularly Gold members, have expressed disappointment regarding the hotel's upgrade policy, stating that upgrades are not consistently offered even when rooms are available. Guests staying in suites with kitchenette amenities should be aware that while the kitchen is functional, it typically lacks cookware, requiring guests to request it from the front desk.