Hotel Hilton Los Angeles Universal City (Universal City, USA)

A number of guest reviewers had a wonderful experience with the staff at the hotel, with many noting how professional and friendly staff were during their stay. It seems the staff are only too happy to recommend things to see and do in the area and give local directions.

The hotel is just around the corner from the entrance to Universal Studios and even though it is only a 7-10 minute walk the hotel's shuttle service to the front gates was a hit with guests.

A number of previous visitors to the hotel thought that the lobby and restaurant areas were particularly inviting, encouraging hotel guests to relax, have a drink and take in the atmosphere.

Some guests had a similar experience on check-in to their non-smoking rooms of a district cigarette smoke smell. Although unpleasant all requests to change rooms to escape the smell seemed to have been accommodated by the hotel.

Some guest reviewers mentioned that they found the hotel was very bland in its furnishings and lacked the pizzazz that they thought they would encounter so close to Hollywood. Some guests also suggested that the bathrooms in could use an update and the hotel could invest in some sound-proofing between rooms.

Some guest reviewers made remarks about how slow the elevators were at the hotel. Guests expressed their frustration that during high traffic times their entry and exit to the hotel was delayed.