Hilton Garden Inn Toronto Airport West/Mississauga

This hotel offers a comfortable and convenient stay, particularly noted for its spacious rooms and a location that provides easy access to major freeways. Its signature feature is its commitment to providing a clean and restful environment, making it an ideal choice for transit travelers seeking a stopover near the airport, families looking for comfortable accommodations and amenities, and business travelers needing a well-located base. Guests consistently highlight the hotel's overall cleanliness and the comfort of its beds. To enhance your stay, it is advisable to confirm airport shuttle availability and hours in advance, and be aware of the parking area's security, as some guests have reported concerns.

Facilities & Amenities
The hotel provides a range of facilities for guest enjoyment and convenience. Many guests appreciate the indoor pool and hot tub, finding them clean and a great way to relax, though some note that pool hours can be limited or that the hot tub occasionally has cleanliness issues. Free Wi-Fi is available throughout the property, though a few guests experienced slow speeds or connectivity problems. A fitness center is on-site, which guests find useful, despite some comments about its size or equipment condition. Free parking is a significant benefit, with ample space available. However, a recurring concern among guests is the security of the parking lot, with reports of vehicle-related incidents. Other amenities mentioned include ice machines and a mini-market, though the latter's stock levels sometimes disappoint.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as immaculate and well-maintained. The comfortable beds are a highlight for many, ensuring a restful night's sleep, though some found the pillows too soft. Rooms are generally described as spacious and large, with some recently renovated, offering a pleasant environment. In-room amenities such as a microwave, mini-refrigerator, and coffee maker are appreciated, adding to the convenience. While most guests find the rooms quiet and well-insulated from outside noise, some reported occasional hallway noise or issues with AC units being loud. A few guests noted minor issues such as low water pressure in showers, slow hot water, or problems with toilet functionality and heating systems.

Dining & Food Quality
The hotel's breakfast receives mixed feedback. Many guests describe it as delicious and a good value, with some praising the variety of options and the excellent service from the restaurant staff. However, a notable number of guests found the breakfast to be disappointing, citing issues such as cold food, limited choices, or slow service leading to long wait times. Confusion sometimes arises regarding whether breakfast is included in the room rate or is an a la carte offering. The on-site restaurant, "The Cannery," is generally well-regarded for its food quality and menu options, with some guests calling the dinner offerings "top-notch." The bar is also available for guests to enjoy, though some noted its early closing time.

Location & Accessibility
The hotel's location is a primary draw for many guests, particularly its proximity to the airport and major freeways like the 401, providing easy access to the greater metropolitan area. It is conveniently situated near a variety of restaurants, gas stations, and shopping options, many within walking distance or a short drive. However, the airport shuttle service is a significant point of contention. While advertised, many guests report that the shuttle operates with limited hours and often requires advance booking, leading to unexpected expenses for taxis or ride-shares when the shuttle is unavailable or unreliable. Some guests found the hotel to be further from the airport than implied, despite its "airport" designation.

Staff & Service
The hotel's staff generally receives high praise for being friendly, polite, helpful, and professional, with many guests highlighting positive interactions with front desk and restaurant teams. The check-in process is often described as fast and smooth, contributing to a positive first impression. Staff are typically responsive to requests for toiletries or extra towels. However, some guests reported instances of unfriendly staff at the front desk, particularly during check-in, or a perceived lack of problem-solving skills when issues arose, such as credit card deposit complications or non-working amenities. Housekeeping is generally efficient, though some guests noted that full room cleaning is not daily, and there were isolated reports of unauthorized room entry.

Additional Information
The hotel maintains a pet-friendly policy, which is greatly appreciated by guests traveling with their animals. A recurring concern for many guests is the hotel's security deposit policy, with reports of large amounts being charged, especially to debit cards, and subsequent difficulties or delays in receiving refunds. Some guests experienced issues with the digital key system, requiring them to physically check in at the front desk. There have been significant concerns raised about vehicle security in the parking lot, with reports of theft, and guests noting the hotel does not take accountability for incidents in the "open parking lot." Additionally, some guests who booked Jacuzzi rooms reported that the Jacuzzi either did not function or had cleanliness issues.