Hilton Garden Inn New York/Midtown Park Ave

This hotel offers a highly convenient urban base, distinguished by its prime location just steps from a subway station and within easy walking distance of iconic landmarks like the Empire State Building. It is an excellent choice for sightseers eager to explore the city's attractions, business travelers seeking central access, and families looking for a comfortable and well-situated stay. Guests consistently commend the hotel's overall cleanliness and the exceptional service provided by its attentive staff, who are frequently praised for their helpfulness and professionalism. While rooms are generally found to be comfortable, some guests note their compact size, which is typical for a city environment. To enhance your experience, consider requesting a room on a higher floor to minimize potential noise from the street or the attached restaurant, and take full advantage of the hotel's direct subway access for effortless navigation throughout the city.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience. The lobby is described as small but pleasant, offering a comfortable space to sit or work, and complimentary coffee and tea are available in the mornings. Guests appreciate the presence of a microwave, mini-fridge, and coffee maker in the rooms, enhancing the comfort of their stay. A fitness center is available, though some note it is small, while others find it well-equipped with various options. Free Wi-Fi is consistently reported as reliable, ensuring guests can stay connected. However, feedback on the elevators is mixed; many guests experience them as slow, dated, or prone to long wait times, with some instances of them being out of service. The hotel also offers a self-service guest laundry, which many find to be a valuable amenity, particularly for longer stays.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many noting the rooms are clean and well-maintained. The beds receive mixed reviews; while many find them comfortable, some describe them as too firm or small for two people, with a few guests reporting discomfort from protruding bed frames. The bathrooms are often praised for being modern, spacious, and having good water pressure, though some guests have noted issues with cleanliness, moldy grout, or broken fixtures. Noise levels are a significant concern for many, with frequent mentions of disturbances from the air conditioning unit, street sounds, neighboring rooms, and even intermittent banging noises from pipes or other building systems. Some rooms offer pleasant city views, while others face less appealing brick walls or rooftops. In-room amenities like coffee makers and microwaves are appreciated, though a lack of USB outlets is occasionally mentioned.

Dining & Food Quality
The hotel's dining options, primarily centered around the attached restaurant, receive varied feedback. Breakfast is a point of contention; some guests describe it as "amazing" with good variety, including cooked-to-order options, while others find it to be of low quality, overpriced, or lacking in selection, with buffets sometimes running low on items. The restaurant itself is noted for its convenience, offering both breakfast and dinner, but its atmosphere can be significantly impacted by noise. Many reviews highlight that the restaurant, particularly its outdoor terrace, transforms into a very loud club or party venue, especially on weekends, with music and noise extending late into the night. This can be disruptive for rooms located directly above or nearby. Some guests also found the food at the restaurant to be overpriced for its quality, and service at the bar area occasionally slow or inattentive.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for exploring the city. It is situated just steps away from a subway station (Line 6), providing easy access to various parts of Manhattan. Guests appreciate being within walking distance of numerous popular attractions, including the Empire State Building, Macy's, Times Square, Broadway theaters, and the Flatiron District. The proximity to major transit hubs like Penn Station and Grand Central Terminal is also a significant advantage for travelers. The surrounding area is generally perceived as safe and offers a wide array of dining and shopping options, including nearby Korean Town. While parking is available, guests note it can be expensive, with valet service offered for convenience.

Staff & Service
The hotel staff consistently receives high praise for their exceptional service, often described as the highlight of guests' stays. The team is frequently commended for being friendly, helpful, attentive, and professional, creating a welcoming atmosphere from arrival. The check-in and check-out processes are generally reported as quick and smooth. Housekeeping is often lauded for maintaining clean rooms and providing daily service, though a few guests experienced missed cleanings. The valet service is noted for its efficiency and convenience. While the vast majority of interactions are positive, a small number of guests reported isolated instances of rude or unhelpful front desk staff, particularly concerning specific requests or policy interpretations. Overall, the staff's dedication to guest satisfaction is a recurring and strong theme.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel is undergoing renovations in some areas, which some guests noted, though it generally did not disrupt their experience. There are mentions of various fees, including a destination fee or incidental fee, which some guests found surprising or not clearly communicated upfront. The hotel also charges for luggage storage beyond a certain limit, a policy that surprised some visitors. The water bottles in the room are not complimentary and are noted as expensive. A significant recurring issue is the noise from the attached restaurant's outdoor club or party area, which can be very loud and disruptive, especially for lower-floor rooms, extending late into the night. While the elevator system requires a key card for floor access, enhancing security, some guests found it inconvenient for visiting other rooms.