Hilton Garden Inn New Orleans Convention Center

The hotel serves as a highly convenient base, particularly for conference attendees and cruise travelers, given its direct proximity to the Convention Center and the cruise terminal. Its location allows for easy access to numerous attractions, making it also suitable for sightseers and couples looking to explore the city. Guests frequently highlight the generally friendly staff and the spacious, clean rooms as key positive aspects of their stay. While many appreciate the comfortable beds, some find them too firm. For an enhanced experience, guests are advised to be mindful of parking costs, which can be substantial, and to consider requesting a room away from elevators or courtyard-facing areas to mitigate potential noise disturbances. The hotel's ability to handle large groups, such as during major events, is also frequently noted.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many appreciate the well-equipped gym, which includes a good selection of dumbbells, though some wish for additional equipment like a pull-up bar. Guests can also find a bar and restaurant on-site, along with a small store for quick purchases. Laundry facilities are available, and rooms are generally equipped with a microwave, refrigerator, and coffee maker. Free Wi-Fi is provided, especially for loyalty program members, and the option for a digital key is a modern convenience. However, feedback on the pool is mixed; some describe it as small or lacking a hot tub, and occasionally, towels are not readily available. Some guests also noted issues with TV functionality, such as poor coloring or non-working units.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably varied. Many guests report their rooms as clean and spacious, appreciating the comfortable beds and electric curtains. However, a significant number of reviews express concerns about cleanliness, citing issues such as dusty vents, dirty bathroom corners, stained carpets, mold, and uncleaned areas under beds. Some even reported unpleasant musky smells or suspected bed bugs. While many find the beds comfortable, a considerable portion of guests describe them as hard, impacting sleep quality. Noise levels are a frequent complaint, stemming from slamming doors, street noise, party venues in the courtyard, noisy elevators, and even loud water pipes. Additionally, some rooms experienced weak shower pressure, broken coffee makers, or malfunctioning bathroom fans, and some guests noted a lack of expected amenities like bathrobes or slippers.

Dining & Food Quality
The hotel's dining options receive mixed reviews, with many guests finding the breakfast to be a point of contention. While some praise the breakfast variety and the option for a buffet on weekends, others describe the food as tasteless, cold, or overpriced, especially given that it is often not included in the room rate. Specific complaints include greasy bacon and limited options. The restaurant service can also be inconsistent, with some guests experiencing slow or unaccommodating staff, while others commend specific individuals for their excellent service. The bar area, however, generally receives positive feedback, with many guests highlighting the friendly bartenders and enjoyable drinks. Despite the convenience of on-site options, some guests found the overall food quality to be disappointing, with reports of burnt or imitation ingredients.

Location & Accessibility
The hotel boasts an excellent location, frequently cited as its strongest asset, particularly for those attending events at the Convention Center or embarking on a cruise, both being within easy walking distance. It offers convenient access to numerous restaurants, shops, and attractions like the Riverwalk and the World War II Museum. Many guests appreciate its proximity to the French Quarter, often reachable by a pleasant walk, while still being situated in a relatively quiet and safe neighborhood. However, parking is a significant concern for many, consistently described as expensive and often limited to valet service, with no free options. Some guests found the area between the hotel and the French Quarter to be less appealing after dark, and the absence of a shuttle service to key transport hubs like the airport is noted.

Staff & Service
The staff and service at the hotel elicit a wide range of feedback, though many guests commend the friendly staff for their helpfulness and attentiveness. Numerous reviews highlight individuals who went above and beyond, providing local advice, assisting with luggage, or resolving reservation issues. The check-in process is often described as quick and smooth, and the valet service, despite its cost, is frequently praised for its efficiency and courtesy. However, a notable number of guests reported encountering rude, dismissive, or unprofessional staff, particularly at the front desk, leading to frustration over ignored complaints or a lack of assistance. Issues such as inconsistent housekeeping, unreplenished amenities, and difficulties reaching the front desk by phone also detract from the overall service experience for some.

Additional Information
Guests should be aware of several important details that can impact their stay. The hotel often implements a policy of no daily room service unless specifically requested, which can lead to issues with uncleaned rooms or unreplenished amenities if not communicated clearly. There is typically a high incidental hold placed on credit cards upon check-in, and some guests reported unexpected extra taxes or fees not disclosed during booking. While the hotel is generally considered safe, some reviews raise security concerns, including reports of theft and issues with door locks not functioning properly. For those traveling with specific needs, it's noted that adjoining rooms are not guaranteed, and some accessible rooms may not fully meet all mobility requirements.