Hampton Inn & Suites Grand Forks

The hotel consistently receives high praise for its exceptional cleanliness and its highly regarded complimentary breakfast, establishing itself as a reliable and welcoming destination. Guests frequently highlight the comfortable rooms, the generally friendly staff, and the hotel's convenient location. Its pet-friendly policy is a significant draw for many travelers. This hotel is particularly well-suited for families seeking spacious accommodations and recreational amenities like the pool, couples looking for a comfortable getaway, and pet owners who appreciate the accommodating environment for their animals. It also serves road trippers and shoppers well due to its easy accessibility and proximity to retail areas. To ensure a smooth experience, guests should reconfirm check-out times upon arrival, especially if booking through third-party platforms, and be aware of the non-refundable pet deposit.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The pool and hot tub are popular amenities, frequently described as clean and enjoyable, though some guests noted the pool water could be cool or the hot tub lukewarm. A well-equipped fitness center is available for guests to maintain their routines. In-room conveniences include a microwave and refrigerator, which are highly appreciated. Guests also have access to laundry facilities with new and clean machines, as well as readily available ice machines and vending machines. A sundry shop near the front desk provides additional convenience. However, some guests expressed disappointment that streaming services are not available on the in-room televisions, and a few noted the absence of bathroom fans in some rooms.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's commitment to room cleanliness and overall hotel cleanliness, often describing the property as spotless and well-maintained. The comfortable beds are a consistent highlight, ensuring a restful night's sleep, though a few guests found the pillows too soft or the beds too firm. Many reviews praise the spacious rooms, which provide ample space for relaxation. While the hotel is generally considered quiet, some guests reported experiencing thin walls, leading to noise from adjacent rooms or hallways. In-room amenities such as coffee makers, hairdryers, and irons are provided. Isolated issues included faucets dripping or being difficult to operate, and shower gel/shampoo dispensers being empty upon arrival. Some guests also found the AC/heating units to be noisy or challenging to control.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently receiving high praise for its variety, quality, and freshness. Guests appreciate the selection of hot items, including eggs, sausage, bacon, and waffles, alongside fresh fruit, pastries, and cereal options. The staff managing the breakfast area are frequently commended for their friendliness and attentiveness, ensuring items are well-stocked and the dining area remains clean. While most feedback is positive, some guests noted that the hot food could occasionally be lukewarm, and there were isolated instances of the juice machine not functioning or hot items running out during peak times. Breakfast typically concludes at 9 AM, which some guests found to be an early closing time.

Location & Accessibility
The hotel's convenient location is a significant advantage, situated near the main interstate highway, which facilitates easy navigation and access. Guests appreciate its proximity to various shopping centers, numerous restaurants, and the university campus, making it ideal for both leisure and event-related stays. The check-in and check-out processes are generally described as simple and efficient. Parking is consistently noted as convenient and ample, accommodating guests with vehicles. While overall accessibility is good, a few guests mentioned minor challenges with access in snow during winter months and occasional cold drafts near elevators, particularly during colder weather.

Staff & Service
Most guests commend the hotel's staff for their friendliness, helpfulness, and attentiveness, often highlighting quick check-in experiences and efficient service. Many reviews mention staff going "above and beyond" to assist guests, such as accommodating room arrangements for families or providing necessary amenities. Housekeeping staff are also frequently praised for their pleasant demeanor and efficiency. However, a notable number of reviews report instances of rude staff, unprofessional behavior, and unaccommodating attitudes, particularly concerning late check-out requests or issues related to third-party bookings. Some guests also experienced staff being unavailable at the front desk or appearing distracted.

Additional Information
The hotel maintains a pet-friendly policy, which is highly valued by guests traveling with animals, though it requires a non-refundable pet deposit. Guests appreciate the availability of designated dog walking areas that are kept clean. A recurring point of frustration for some guests involves late check-out requests, which are often denied even when the hotel appears to have availability. There are also reports of discrepancies between advertised and actual check-out times. Some guests who are part of loyalty programs noted that their benefits were not always fully acknowledged or honored, such as receiving welcome amenities or room upgrades. Additionally, some guests found that adjoining rooms or specific room configurations booked online were not accurately assigned upon arrival.