Hampton Inn & Suites by Hilton Calgary University NW

This hotel is a popular choice for its convenient location near the university and its appealing pool with a waterslide, making it particularly suitable for families and university visitors. Guests frequently highlight the hotel's overall cleanliness and the generally comfortable accommodations. While the hotel is undergoing ongoing renovations, which some guests found disruptive, many appreciate the efforts to update the property. Business travelers and those visiting the nearby hospital also find the location advantageous due to its accessibility. To enhance your stay, it is advisable to confirm the current status of the pool and be aware of potential noise from renovations, especially during daytime hours.

Facilities & Amenities
The hotel offers a range of amenities, with the pool and waterslide being a significant draw, especially for families, though some guests reported closures, ongoing construction in the pool area, or issues with chlorine levels. A fitness center is available, which some guests found adequate, while others felt it could be better organized. Free Wi-Fi is provided, though a few guests noted it could be spotty or slow. The underground parking is highly praised for its security and convenience, particularly during colder weather, although it can be challenging for larger vehicles. The lobby features a fireplace and is generally considered inviting, despite some comments about dated furniture. Guests also appreciate the availability of USB ports in rooms for charging devices.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, extending from the rooms to the lobby and hallways. Most find the beds comfortable, ensuring a restful sleep, though a few mentioned them being too firm or unexpectedly high. Room conditions receive mixed feedback; some describe them as spacious, modern, and well-appointed with updated bathrooms, while others note signs of wear, dated elements, or minor repair needs. Noise levels vary, with some rooms being quiet, while others experience sound from neighboring rooms, traffic, or footsteps from above due to thin walls. In-room amenities typically include a coffee maker, fridge, and microwave, contributing to guest convenience.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for many guests, offering a good variety of options. Selections typically include waffles, omelets, sausage or bacon, cereals, yogurt, and fruit. While the overall quality is generally well-received, some guests found the hot food options to be repetitive, particularly the type of omelet offered daily. The coffee is often described as weak or burnt by some, and the orange juice as watery. The breakfast area itself can become crowded during peak times due to its size. The hotel does not feature an on-site restaurant or bar, but many dining options are available within walking distance.

Location & Accessibility
The hotel boasts a highly convenient central location, particularly for those visiting the University of Calgary or the nearby Foothills Medical Centre. Its proximity to the LRT (C-Train) station makes it easy for guests to access downtown Calgary and other parts of the city via public transportation. Many dining options are available within walking distance, adding to the convenience. The underground parking is a significant advantage, offering secure vehicle storage, though guests with larger trucks may find it challenging to navigate or fit. While some guests noted the surrounding area has "sketchy pedestrian traffic," the hotel itself is considered safe and secure.

Staff & Service
Feedback on staff and service is mixed but generally leans positive, with many guests praising the friendly and helpful staff at the front desk, in housekeeping, and in the breakfast area. The check-in process is often described as smooth and quick. Housekeeping is noted for being attentive and maintaining clean rooms. However, some guests reported negative interactions with specific staff members or management, citing rudeness, unhelpfulness, or condescending attitudes, particularly concerning issues like pre-authorization charges or late check-out requests. There were also some concerns regarding the hotel's pet policy, with guests mentioning undisclosed fees or changes to the policy.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which primarily affect the exterior and some interior areas. While efforts are made to minimize disruption, some noise may be present during the day, and certain areas, like the pool, may appear less appealing due to temporary coverings. A security deposit is typically required upon check-in. The hotel has a pet-friendly policy, though some guests found the associated fees high and noted a lack of suitable outdoor areas for pets. While the hotel provides towels, they are not automatically replaced daily unless specifically requested by guests. There is no EV charger available on-site.