Hampton Inn Manhattan-Madison Square Garden Area

This hotel is highly regarded for its prime location, offering unparalleled access to major attractions and transit hubs, making it an ideal choice for sightseers, business travelers, and solo travelers looking to explore the city efficiently. Its proximity to key landmarks allows guests to maximize their time in the city, often on foot. While many guests appreciate the overall value and convenience, some note that the rooms can be quite compact. To enhance your stay, consider requesting a room on a higher floor or facing away from the street if noise is a concern, and be prepared for the typical urban environment surrounding the hotel.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. While Wi-Fi generally functions well, some guests reported connectivity issues during their stay. The fitness center is available, but many found it to be very small and equipped with only a few machines, sometimes lacking proper climate control. Most rooms do not initially include a mini-fridge or microwave, though some guests were able to request these items and have them delivered. The elevators can sometimes lead to long waits, particularly during peak hours, as there are only two for a multi-story building. A convenient 24-hour coffee, tea, and cocoa station is a popular amenity, and ice machines are located on various floors, though some were reported to be out of order or required activation by staff.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. While many guests found their rooms to be clean upon arrival, some reported issues such as dated appearances, unpleasant odors, or stained linens and towels. The beds receive mixed reviews, with many finding them comfortable, while others described them as uncomfortable or worn. In-room amenities like lighting were sometimes deemed insufficient, and issues with toilets (clogging, cracking, noise) and showers (small size, poor drainage, mold in caulking) were noted by several guests. Storage space is a common concern, with rooms often described as having very small closets and no drawers, making it challenging to unpack. Noise levels are frequently mentioned, with thin walls and slamming doors contributing to disturbances, though some rooms were noted as quiet. The HVAC units were often described as loud or ineffective, leading to discomfort.

Dining & Food Quality
The complimentary breakfast receives considerable attention, with mixed but often critical feedback. While some guests appreciated the breakfast variety and quality, noting options like waffles, eggs, and hot items, many reported significant issues with replenishment, leading to frequent shortages of popular items like coffee, milk, and fruit. The breakfast area is consistently described as very small and overcrowded, making it difficult to find seating, especially during peak hours. Guests also noted the use of plastic cutlery and plates, and some found the food quality to be below expectations, with items sometimes being cold or tasting artificial.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. Guests highlight its exceptional proximity to major attractions such as Madison Square Garden, the Empire State Building, and Times Square, all within easy walking distance. Its close vicinity to Penn Station and various subway stations provides excellent access to public transportation, making it incredibly convenient for exploring all parts of the city. While the surrounding area is generally considered safe, some guests noted the presence of urban elements typical of a busy city center. Parking is available, often through valet services, but it is frequently cited as expensive and can be inconvenient.

Staff & Service
The staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their attentive and welcoming demeanor. The check-in process is often described as smooth and efficient, and staff are commended for their willingness to assist with requests and provide local advice. However, some guests reported instances of unhelpful or rude interactions, particularly when dealing with significant issues or complex requests. Housekeeping is typically provided every other day, which some guests found inconvenient, and there were reports of inconsistent service or a need to specifically request basic supplies. Luggage storage services are consistently appreciated by guests.

Additional Information
The hotel has a pet-friendly policy, which is a notable benefit for guests traveling with animals. Guests should be aware that a deposit is typically required upon check-in, which some found to be substantial. Security measures, such as keycard access for elevators, contribute to a sense of safety within the building. However, noise from other guests, including loud conversations in hallways and slamming doors, is a recurring issue that can impact sleep quality. There is also some confusion regarding complimentary water bottles, with some guests expecting them to be free but being charged, while others in premium rooms received them as a perk. The policy of housekeeping every other day is a consistent point of feedback.