Hôtel Spa Excelsior

The hotel is a popular choice for its pools and spa facilities, offering both indoor and outdoor options that are often heated, making them a significant draw for guests. It is particularly well-suited for families seeking a fun getaway, given the ample water amenities and its proximity to local attractions like "Pays des Merveilles." Couples looking for a relaxing escape might also find appeal in the spa services and the quiet atmosphere, though some note that the presence of many children can sometimes detract from a romantic ambiance. Skiers appreciate its convenient location near various resorts, providing a comfortable base after a day on the slopes. Many guests consider it a good option for budget-conscious travelers due to its perceived value. To enhance your stay, it is advisable to confirm the functionality of specific amenities like heating or hot tubs upon arrival, and be aware that there is no elevator, which could impact guests with heavy luggage or mobility concerns.

Facilities & Amenities
The hotel's indoor and outdoor pools are a major highlight, frequently praised for their comfortable temperatures and size, providing ample space for relaxation and recreation. However, feedback on the hot tubs is mixed; while some guests enjoy them, others report issues with cleanliness, cold water, or broken jets, indicating a need for more consistent maintenance. The sauna is occasionally out of service or requires a separate reservation. Guests consistently commend the professional spa services, particularly the massages, which are often described as excellent. While Wi-Fi is generally reliable, the absence of an elevator can be a significant inconvenience for guests with heavy luggage or mobility challenges, as rooms are spread across multiple floors. Additionally, parking can be limited and sometimes unlit, posing challenges for late arrivals.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are varied. While some rooms are described as clean and well-maintained, others note issues such as stained sheets, mold around windows, or a general sense of being dirty and dusty. The rooms are frequently characterized as outdated, featuring old furniture, worn carpets, and visible cracks in the walls or peeling paint, suggesting a need for significant renovation. Despite these concerns, many guests find the beds comfortable, ensuring a restful night's sleep. Bathrooms receive mixed reviews; some have been freshly restored with modern fixtures and jacuzzi tubs, while others are described as small, with low water pressure or unmarked soap dispensers. Noise can be an issue due to thin walls, with sounds from corridors, neighboring rooms, or even external compressors sometimes disturbing the peace.

Dining & Food Quality
The on-site restaurant, Amadeus, generally receives positive feedback for its food quality, with many guests describing the meals as delicious, copious, and prepared with care. The menu is often highlighted as excellent, offering a good variety of options for both dinner and breakfast. However, some guests find the dining experience to be expensive relative to the overall quality. Service in the restaurant garners mixed reviews; while many appreciate the attentive and friendly staff, others report instances of very slow service, particularly during busy periods, or perceive some staff interactions as unprofessional. The breakfast offerings are described as good by some, though others find them average or confusing in terms of pricing and options.

Location & Accessibility
The hotel boasts a convenient location for guests interested in outdoor activities, being situated close to various ski resorts like Saint-Sauveur and Mont-Tremblant, as well as the "Petit Train du Nord" trail. It is also well-placed for families visiting nearby attractions such as "Pays des Merveilles" and "Village du Père Noël." While the immediate surroundings are often described as a quiet and peaceful area, some guests note a lack of walkable amenities or attractions directly adjacent to the property, as it is located near a main road. Parking is available on-site, but some guests have experienced challenges with limited spaces, particularly during peak times, or found the area to be poorly lit at night.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their accommodating nature and professional demeanor, particularly at the front desk. The check-in and check-out processes are typically described as quick and easy. However, some guests have reported less positive interactions, noting instances of staff being perceived as cold or unhelpful. Feedback on housekeeping is inconsistent, with several guests mentioning that rooms are not cleaned daily or that fresh towels are not automatically provided during multi-night stays. The spa staff consistently receives excellent reviews for their professionalism and the quality of their services, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel is an older property that is in need of major renovations, with many areas showing signs of wear and tear, though some updates, such as in the bathrooms and outdoor pool, are underway. A common point of feedback is the lack of an elevator, which can be challenging for guests with heavy luggage or mobility issues, as rooms are spread across three floors. While some rooms feature a fireplace, guests should note that additional logs may incur an extra cost, and some fireplaces have been reported as non-functional. The hotel's policy of requiring full payment at check-in is sometimes a surprise to guests, as it is not always clearly communicated during booking.