Hôtel Plaza Québec

The hotel's unique indoor tropical garden and pool area, often featuring live entertainment, is a signature attraction that creates a vibrant, resort-like atmosphere. This, combined with a strong family-friendly focus, makes it an ideal destination for families seeking engaging activities for children, including a game room and cinema. While the hotel strives for a luxurious ambiance, some areas are noted as aging or in need of renovation. Its convenient location adjacent to shopping centers and restaurants is a significant draw for many guests. However, a consistent theme in reviews is the considerable noise levels, particularly emanating from the pool area and corridors, which can affect the tranquility of a stay, especially for couples or business travelers. For a more peaceful experience, guests might consider requesting a room situated away from the central atrium or bringing earplugs.

Facilities & Amenities
The hotel's most prominent feature is its expansive indoor tropical garden and pool area, which many guests describe as beautiful and a highlight of their stay, often praising its heated water and inviting ambiance. However, the pool can become very crowded, especially during peak times and holidays, with some guests noting its water quality can appear cloudy. The hot tub is also popular but frequently reported as being out of service or having lukewarm water and often being overcrowded with children. The fitness center is available, though some equipment is noted as broken or in need of repair. While Wi-Fi is generally available, some guests experienced connectivity issues. The hotel offers vending machines for convenience, but reviews indicate they are sometimes out of order. For entertainment beyond the pool, a game room and cinema are available, though some found the game room to be dated or dirty.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests find their rooms to be spacious, clean, and comfortable, often highlighting the comfortable beds and quality linens that contribute to a restful sleep. Some rooms feature a fireplace or a balcony overlooking the indoor garden, enhancing the ambiance. In-room amenities typically include a mini-fridge and coffee maker, with some guests appreciating complimentary snacks and drinks. However, a significant number of reviews mention that rooms can feel dated or in need of renovation, with issues such as non-functional electrical outlets, damaged furniture, or mold in the bathrooms. Noise levels are a frequent concern, with guests reporting disturbances from corridors, the pool area, and adjacent rooms, impacting sleep quality due to thin walls. Bathrooms are often described as small, lacking proper ventilation, or having clogged drains and worn fixtures.

Dining & Food Quality
The hotel features an on-site restaurant, Ginger, which receives varied feedback. Many guests praise the food quality and delicious meals, particularly highlighting the breakfast buffet for its variety and the brunch options on weekends. The restaurant also offers live entertainment in the evenings, contributing to a lively atmosphere. However, some guests found the restaurant to be overpriced for the quality offered, with reports of slow service and cold food. The bar area is generally well-regarded for its ambiance and drink selection, though some found the music to be excessively loud during dinner hours. Room service is available, but some guests experienced difficulties reaching the service or noted delays in delivery. Most guests recommend making reservations for the restaurant, especially during busy periods, as walk-ins may face long waits or be turned away.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for its proximity to shopping centers and a variety of restaurants, many within walking distance. While not directly in the heart of Old Quebec City, it offers relatively easy access to the city center by car or public transport, with bus stops nearby. Parking is widely available and often complimentary, which is a significant advantage for guests traveling by car. However, a major and frequently mentioned challenge is the ongoing road construction in front of the hotel, which can make access difficult and confusing, leading to detours and increased travel times. This construction can also contribute to noise in certain areas. Despite these temporary accessibility issues, the hotel's position near major highways makes it a practical stopover point for many travelers.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to assist with requests, such as addressing room issues or providing information. The valet service is also noted for its professionalism and efficiency. However, some guests reported mixed experiences, describing certain front desk staff as unwelcoming, stern, or lacking in communication, particularly regarding hotel services or issues. Housekeeping service is a point of contention; while some found rooms to be well-maintained, others noted inconsistent cleaning, with some guests reporting that rooms were not cleaned daily or that "do not disturb" signs were occasionally disregarded. Overall, the staff's efforts to resolve problems are appreciated, though some guests felt their concerns were not always fully addressed.

Additional Information
A distinctive feature of the hotel is its commitment to providing live entertainment, with singers and performers often present in the indoor garden and restaurant areas, creating a lively and engaging atmosphere. Many guests appreciate the option of balcony rooms that overlook this vibrant central atrium, offering a unique viewing experience, though these can be subject to noise until late in the evening. A recurring point of feedback is the late check-in time of 5:00 PM, which some guests find inconvenient, especially after long journeys. While the hotel aims for a resort feel with its extensive amenities and activities, some guests noted that the pool can be overcrowded and that the hot tub is frequently out of service. Guests should also be aware that daily housekeeping may not be provided, and some experienced issues with "do not disturb" signs being overlooked.