Hôtel Must

This hotel is a popular choice for families and travelers with children, largely due to its signature feature: a rooftop pool area with water games and slides that provides ample entertainment. Guests frequently highlight the hotel's overall cleanliness and spacious rooms, though some note areas needing updates. The comfortable beds are often praised, contributing to a restful stay for many. While the staff is generally seen as friendly and helpful, some guests experience challenges with elevator wait times due to high occupancy and maintenance issues. The hotel is also a common choice for sports teams, which can sometimes impact the atmosphere. To enhance your visit, it is advisable to manage expectations regarding breakfast variety and be prepared for potential delays with the elevators, especially during peak hours.

Facilities & Amenities
The hotel's rooftop pool is a significant draw, featuring water slides and splash pads that are particularly popular with children. While many guests enjoy the pool, it can become overcrowded, and some note issues with the hot tub temperature or cleanliness. The arcade, known as Carie Factory, is a convenient on-site entertainment option, though it operates separately and has specific hours. Guests appreciate the availability of free Wi-Fi throughout the property. However, a recurring concern is the functionality and speed of the elevators, with reports of long wait times and some being out of service, leading guests to use stairs. The fitness center is mentioned, but some equipment may be out of order.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often appreciating the absence of carpet. The beds are frequently described as comfortable, though some find them to be on the firmer side or note creaking. In-room amenities such as a microwave, refrigerator, and coffee maker are valued for convenience. However, there are mixed reviews regarding toiletries, with some guests reporting empty dispensers or a lack of items like face cloths. Noise levels can be an issue, with some rooms experiencing disturbances from outside sources like a nearby factory or train, as well as noise from corridors and other guests. Some bathrooms are noted for having frosted glass doors or handheld shower heads that can make the floor wet.

Dining & Food Quality
The complimentary breakfast receives varied feedback. While many appreciate its inclusion, the variety is often described as limited and repetitive, typically featuring scrambled eggs, sausages, toast, and cereal. Some guests express disappointment with the quality of the eggs, describing them as bland or watery, and note the use of canned fruit. The coffee is generally considered acceptable. The breakfast area can become very crowded, leading to long lines and difficulty finding seating, particularly during busy periods. The presence of a Boston Pizza restaurant within the hotel building is a convenient dining option for guests.

Location & Accessibility
The hotel boasts a highly convenient location, especially for travelers due to its close proximity to the airport and easy access to major highways. This makes it a practical base for exploring the city or for overnight stays before or after flights. Guests appreciate being within walking distance of numerous restaurants, shopping centers, and a movie theater, providing ample options for dining and entertainment. The availability of underground parking is a significant advantage, offering security and protection from the elements. However, some guests note that the hotel is situated near train tracks, which can result in noise disturbances.

Staff & Service
The staff generally receives praise for being friendly and helpful, with many guests highlighting their attentiveness and willingness to assist with requests. The check-in process is often described as quick and efficient, though some guests have experienced longer wait times during peak periods. Housekeeping services are noted for maintaining clean rooms, but some reviews mention inconsistencies in daily room servicing or the replenishment of amenities like towels. Feedback on pool staff is mixed, with some guests observing them to be distracted. Overall, the service contributes positively to the guest experience, despite occasional minor issues.

Additional Information
Guests should be aware that the hotel is located near train tracks, and the sound of passing trains, particularly in the early morning, can be a significant noise disturbance for rooms on that side of the building. The hotel's EV charging facilities are limited, primarily catering to Tesla vehicles, with other electric car owners needing to use standard wall outlets. There are recurring comments about the hotel's towel policy, with guests sometimes finding a shortage of towels in rooms or at the pool area, requiring requests from the front desk. Some guests feel the hotel could benefit from renovations in certain common areas, such as hallway carpets, which are occasionally described as worn.