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About Grand Hôtel Times - Aéroport de Québec
A four-star boutique hotel next to Quebec City International Airport, Grand Hôtel Times - Aéroport de Québec is a 17-minute drive from the historic La Citadelle de Québec. Choose from spacious double rooms, twin rooms, and suites, all ensuite and equipped with air conditioning. Suites feature a kitchenette, whirlpool bathtub and electric fireplace. Standard amenities include a flat-screen TV, refrigerator, hairdryer, and complimentary toiletries. Enjoy a dip in the swimming pool or get some exercise in the fitness centre. A dry cleaning and laundry service is available, plus an airport shuttle can be booked at reception. Free Wi-Fi is provided throughout the hotel. A breakfast buffet is available daily, plus the hotel bar serves light bites and refreshments. Vending machines are also provided for snacks and drinks. The Aquarium of Quebec is a nine-minute drive from Grand Hôtel Times - Aéroport de Québec, and the Le Capitole theatre is a 16-minute drive away.
The hotel is conveniently located close to the airport, which can be reached within 20-minutes by car or 40-minutes by public transport. The Galleries de la Capitale mall and the Méga Parc amusement park are a few minutes' walk away. ExpoCité entertainment complex can be reached in 25-minutes by bus.
The staff are polite, friendly and helpful. Staff are quick to answer questions and endeavor to provide assistance and meet requests where possible in a timely fashion.
Clean and modern rooms
The rooms are well presented and decorated in a modern design. The rooms are clean and spacious and the beds are comfortable.
Dark in-room ambiance
The combination of darkly painted rooms and low lighting in the guest rooms creates a dark and sometimes 'dingy' atmosphere. Some guests felt that the rooms would have been improved with better lighting facilities.
Some guests felt that additional customer service training is in order. Some staff members behaved in an unfriendly manner and at times were rude with guests.
Not good value for money
Guests commented that the hotel was not good value for money and the amenities provided in the guest rooms did not warrant a 4-star rating. Tea and coffee making facilities were not available in the rooms. The complimentary buffet breakfast was poor in terms of variety of food offered. Cleanliness was also not of a high standard.