Four Points by Sheraton Suites Tampa Airport Westshore

This hotel offers a unique and memorable experience, largely due to its spacious suite rooms and a distinctive garden atrium lobby featuring lush plants, running streams, and glowing lanterns, creating a serene oasis. It is particularly well-suited for travelers needing airport access, families seeking comfortable and roomy accommodations, and event attendees due to its convenient proximity to the stadium. Guests consistently highlight the friendly and accommodating staff as a major positive. While the hotel provides a comfortable stay, some areas are noted as being dated and in need of updates. For a more peaceful experience, consider requesting a room away from the main highway, and be sure to confirm shuttle service hours if you have an early flight.

Facilities & Amenities
The hotel features a notable indoor pool, often praised for its depth, making it suitable for both adults and children, though some guests found the water to be cold or noted a strong chlorine smell. A well-equipped fitness center is available, often overlooking the pool area. While the elevators offer views of the central atrium, they are frequently reported as slow, with multiple units sometimes out of service, and some guests experienced getting stuck. Complimentary Wi-Fi is provided throughout the property. Additional conveniences include a snack shop, laundry facilities, and EV charging stations, including those compatible with Tesla vehicles. A complimentary shuttle service is offered for transportation to and from the airport and nearby shopping areas, though its reliability and operating hours can vary.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, often configured as suites with separate living and bedroom areas, providing ample space. The beds are frequently described as comfortable, contributing to a restful stay. However, a recurring concern is a musty smell or mildew in some rooms, often attributed to high humidity and a lack of proper ventilation, as bathrooms typically lack exhaust fans and windows cannot be opened. Bathrooms are consistently noted as small or tiny, with some guests reporting issues such as poor lighting, slow drainage, or inconsistent hot water temperature and pressure. While many rooms are quiet, some guests experienced noise from the highway, elevators, or adjacent rooms due to thin walls. Issues with air conditioning effectiveness, leading to rooms being too warm or too cold, are also occasionally mentioned. Rooms are equipped with a microwave, refrigerator, and coffee maker, though kitchenware like plates and utensils are not always provided.

Dining & Food Quality
The hotel offers an on-site restaurant and bar for guest convenience. Breakfast is available, but it is not complimentary and is often described as expensive, with mixed feedback on its food quality; some guests found it good, while others considered it subpar or microwaved. The restaurant can experience staffing shortages, leading to extended wait times for both food and drinks, which prompted some guests to seek dining options outside the hotel. The bar sometimes has limited beverage selections or is staffed by less experienced personnel. Despite these points, some guests found the overall dining experience satisfactory, especially when staff were attentive.

Location & Accessibility
The hotel boasts a highly convenient location, situated within five miles of the airport and offering a complimentary airport shuttle service. It is also ideally positioned near the stadium and the International Plaza mall, providing easy access to various shopping and dining establishments. While some attractions are within a short drive, the immediate surrounding area may not be ideal for walking at night. Parking is a notable aspect of the hotel experience; it is not free and incurs a daily fee, which many guests found to be an unexpected additional cost. Parking availability can be limited, particularly during peak times or events, and some guests expressed concerns about the lighting and perceived safety of the parking areas.

Staff & Service
The staff at this hotel consistently receives high praise for being exceptionally friendly, helpful, and accommodating. Guests frequently highlight the attentive service provided by team members across various departments, from the front desk to the restaurant and shuttle services. The check-in and check-out processes are generally described as smooth and efficient, contributing to a positive arrival and departure experience. Shuttle drivers are particularly commended for their pleasant demeanor and efficiency in transporting guests. While housekeeping is generally seen as diligent, some guests reported inconsistencies in daily room service or issues with specific cleaning requests. The hotel's pet-friendly approach is also appreciated by guests traveling with animals, further enhancing the overall positive impression of the service.

Additional Information
Guests should be aware that the hotel charges a parking fee daily, which is not always clearly communicated during booking and can be an unexpected expense. For those with kitchenettes in their suites, there is often a lack of kitchenware such as plates, bowls, and utensils, requiring guests to request these items from the front desk or use disposable alternatives. The hotel operates a pet-friendly policy, accommodating guests traveling with animals. A recurring issue noted by multiple guests involves the elevators, with reports of them being slow, frequently out of service, or guests experiencing temporary entrapments. The property is understood to be a converted older building, which contributes to some of its dated aspects despite efforts at renovation. Some guests also reported an overpowering detergent smell in their rooms upon arrival.