Four Points by Sheraton Kelowna Airport

This hotel is a premier choice for travelers seeking convenience and comfort, with its signature feature being its unparalleled proximity to the airport and highly efficient shuttle service. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the friendly, attentive staff. It is an ideal fit for airport travelers with early flights or late arrivals, business travelers attending conferences, and families due to its spacious rooms and amenities. Ski enthusiasts also find it a convenient base for accessing nearby resorts. To enhance your stay, consider confirming parking fees upon booking and take full advantage of the complimentary airport shuttle for seamless transitions.

Facilities & Amenities
The hotel offers a range of convenient facilities to enhance guest stays. A complimentary and frequent airport shuttle service is highly praised for its efficiency. Guests can utilize the pool and hot tub for relaxation, though the waterslide is currently closed. A fitness center is available, though some equipment may need updating. Wi-Fi is provided, but some guests reported slow speeds or connectivity issues. Rooms are equipped with a mini fridge, microwave, and coffee maker, along with complimentary bottled water. The lobby features a convenient concession stand, and the hotel provides well-appointed conference rooms for events. Underground parking is available, offering security and protection from the elements.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness and overall comfort of the rooms, often describing them as spacious, modern, and well-maintained. The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep, complemented by high-quality linens and blackout blinds. While most experiences are positive, some guests noted minor issues such as a loud AC unit, slow-draining showers, or bathroom barn doors that do not fully close. A few reviews mentioned inconsistent housekeeping services, requiring guests to request towel refreshes or room tidying. Despite these minor points, the general consensus points to a very pleasant and quiet room environment, with minimal disturbance from outside noise levels.

Dining & Food Quality
The hotel's on-site restaurant, Gulfstream, receives widespread acclaim for its excellent food quality and inviting atmosphere. Many guests rave about specific menu items, with the beef dip, cod tacos, and shrimp and scallops being frequently recommended. Breakfast is a standout, often described as delicious with options like bacon and eggs, served à la carte rather than as a buffet. The restaurant staff are consistently praised for their friendly and professional service, contributing to a positive dining experience. While generally efficient, some guests noted that service could be slow during peak hours, and coffee refills were not always proactively offered.

Location & Accessibility
The hotel's location is a significant advantage, particularly for travelers due to its direct proximity to the airport, often within walking distance or a very short shuttle ride. Beyond airport access, the hotel is conveniently situated across the street from a shopping center that includes a market, liquor store, Starbucks, pharmacy, and various other restaurants and services. While ideal for quick stays and airport connections, guests note that the hotel is a considerable distance from downtown, making it less suitable for those primarily interested in city center attractions. A recurring point of feedback is the additional daily fee for parking, which some guests found unexpected or excessive, especially for overnight or long-term parking.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the front desk team for their welcoming demeanor, efficient check-in process, and willingness to go above and beyond, such as assisting with flight cancellations or accommodating room requests. The shuttle service drivers are also commended for their punctuality and pleasant interactions. While most experiences are positive, a few guests noted isolated instances of slow service during busy periods or minor communication issues regarding hotel policies. Overall, the dedication of the staff to providing excellent service is a strong and consistent theme in guest feedback.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, noting the availability of grassy areas nearby. Some guests have reported delays in receiving deposit refunds after their stay. Rooms are well-equipped with modern conveniences such as ample overhead lighting and readily available USB-C charging ports. It is important to note that the hotel's waterslide is currently closed indefinitely, which may impact families planning to use this amenity. There is ongoing construction at the hotel, which could potentially cause some noise for guests in adjacent rooms.