Fairfield Inn & Suites Vernon

This hotel is a popular choice for families and travelers seeking a convenient stop, largely due to its signature feature: an impressive pool and waterslide that delights children and adults alike. Guests frequently highlight the hotel's central location, offering easy access to various amenities. While many appreciate the included breakfast and the general cleanliness of the property, feedback on room condition and staff service can be mixed. The hotel is particularly well-suited for those on road trips or attending local events, providing a comfortable base. To enhance your stay, it is advisable to confirm the operational status of all recreational facilities upon arrival and to be aware that group bookings, particularly for sports teams, may encounter specific hotel policies.

Facilities & Amenities
The hotel's pool and waterslide are consistently praised as a major draw, providing excellent entertainment for guests, especially children. The pool is often noted for its warmth and cleanliness, though some guests mention it can feel small when busy or that there are occasional maintenance issues like hairballs. The waterslide is a particular highlight, though its operating hours can be limited. The hot tub is available, but several guests report that its jets are frequently not working. The fitness center is present, but some find it small, lacking in equipment, or not consistently clean. Wi-Fi is generally available, though some guests note it may require loyalty program membership for free access. Parking is ample and easily accessible, and a laundry machine is a convenient amenity.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many describe rooms as spacious, clean, and comfortable, with comfortable beds and good pillows ensuring a restful sleep. However, a significant number of reviews highlight issues such as stained sheets, hair on surfaces, mold in the shower, dust, and unmade beds or a general lack of daily housekeeping. Some rooms experience problems with broken air conditioning, non-functional fridges, or small/broken televisions. Noise is a recurring concern, with guests reporting disturbances from highway noise, noisy guests in hallways, stomping from rooms above, and loud AC units. The bathroom is often described as spacious, but issues like poor shower pressure, dirty corners, or empty amenity bottles are sometimes noted.

Dining & Food Quality
The complimentary breakfast is a frequently discussed aspect of the stay, often appreciated for its inclusion and variety. Many guests find the breakfast to be good or even beyond expectations for a complimentary offering, highlighting the waffle station as a popular feature. However, some describe the food quality as subpar, bland, or mediocre, with specific comments on the eggs being questionable or the sausages being unappetizing. The availability of fresh fruit can be inconsistent, and the coffee is sometimes criticized for being weak or cold. Guests also frequently note the use of disposable plates and cutlery, which some find disappointing.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within walking distance of numerous restaurants and stores. Its proximity to a large grocery store directly across the street is particularly convenient for many. Easy highway access makes it a practical stop for travelers. The nearby casino also offers an additional entertainment option within a short walk. Guests consistently praise the ample and easily accessible parking, contributing to a hassle-free arrival and departure experience. The surrounding area is generally considered safe, and the convenience of having various amenities close by enhances the overall guest experience.

Staff & Service
Feedback regarding staff and service is notably mixed. Many guests commend the friendly staff, describing them as helpful, accommodating, and providing quick check-in. Specific individuals are often singled out for their positive attitudes and attentiveness. Conversely, a considerable number of reviews report experiences with rude, curt, or unhelpful front desk staff, citing issues with a lack of empathy for room problems, unresponsiveness to complaints, or an unwelcoming demeanor. Housekeeping is a common point of contention, with numerous guests reporting infrequent room cleaning, unmade beds, or a failure to replenish supplies. Maintenance response to in-room issues is also sometimes described as slow or non-existent.

Additional Information
Guests should be aware that the hotel utilizes a distinct signature scent in its lobby and common areas, which some individuals with sensitivities may find strong. There have been reports of a high security deposit requirement, leading to issues for guests without specific payment methods. For groups, particularly sports teams, the hotel has implemented strict policies that some guests perceive as unwelcoming or overly restrictive, including limitations on common area use and specific rules regarding housekeeping for teams. Some guests have noted that the elevators occasionally make unusual noises. The hotel's Wi-Fi access has been a point of discussion, with some guests indicating that free access may be tied to loyalty program membership.