Fairfield Inn & Suites Toronto Airport

This hotel is a convenient choice for airport travelers and business travelers due to its close proximity to the airport and reliable shuttle service. Guests frequently highlight the friendly staff, comfortable beds, and the quality of the complimentary breakfast. While many appreciate the hotel's functional amenities, a significant recurring issue involves unexpected reservation changes. For families and couples seeking a practical stay near the airport, the hotel offers a good base, though it is advisable to confirm booking details directly with the hotel closer to the arrival date to mitigate potential last-minute changes.

Facilities & Amenities
The hotel offers a complimentary shuttle bus service to and from the airport, running frequently and proving highly convenient for guests. While a fitness center is available and generally well-regarded, the pool and hot tub receive mixed reviews, with some guests noting issues like cold water, maintenance, or cleanliness. The presence of a 24-hour store with a good selection of snacks and drinks is appreciated, as are ice machines on various floors, though some may be out of order. Guests also mention the availability of Wi-Fi, which is generally functional for basic needs. Some guests noted issues with elevators being out of service, causing inconvenience. A bar is available, though some guests wished for a full restaurant or more extensive beverage options.

Cleanliness & Room Comfort
Guest feedback on room comfort is varied. Many guests find the beds comfortable and the rooms spacious, often equipped with a loveseat or sofa bed, though the latter can be uncomfortable. While some rooms are described as clean and well-maintained, others are perceived as dated with worn carpets, dingy decor, or issues like dirty sofas. Reports of bed bugs are concerning, though infrequent. Noise levels are a common complaint, stemming from noisy neighbors, air conditioning units, or street noise. Bathrooms are generally clean, but some guests reported issues with toilets not flushing properly or showers whistling. In-room amenities like coffee makers are appreciated, but some rooms lack complimentary coffee, tea, or sufficient toiletries.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, offering a variety of options including hot items like eggs, bacon, and sausages, as well as waffles. Most guests find the food quality satisfactory, though some desire more healthy or diverse choices, especially for different nationalities or vegetarians. The breakfast area can become very crowded, leading to long lines and slow seating, and some guests noted items running out. A notable concern is the extensive use of disposable plates, cups, and cutlery, which many guests find wasteful. While a restaurant and bar are on-site, their availability and service can be inconsistent, with some guests reporting limited menus or the restaurant being closed for certain meals.

Location & Accessibility
The hotel's central location near the airport is its primary advantage, making it highly convenient for travelers with early flights or layovers. The complimentary airport shuttle service, running frequently, is consistently praised for its efficiency and reliability. While the hotel offers parking, guests should be aware that it often comes with an additional fee. The surrounding area is primarily industrial, meaning there are limited options for restaurants or shops within walking distance. Guests often find themselves reliant on the hotel's amenities or the shuttle to access other services, as the area is not conducive to pedestrian exploration.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the front desk team for their efficient check-in process and willingness to assist with various requests, including early check-ins or luggage assistance. The shuttle drivers are also frequently commended for their pleasant demeanor and punctuality. However, some guests report instances of indifferent staff or difficulty reaching management for unresolved issues. While housekeeping is often noted for maintaining cleanliness, some guests experienced delays in receiving requested in-room items. Overall, the staff's efforts contribute positively to the guest experience, despite occasional inconsistencies.

Additional Information
A pervasive and highly frustrating issue reported by numerous guests is the hotel's practice of unilaterally changing or cancelling confirmed reservations, often at the last minute. Guests frequently arrive to find their booking has been moved to a different hotel, such as the Crowne Plaza or Hampton Inn, often attributed to a "government contract extension" or overbooking. This occurs without adequate prior notification, causing significant inconvenience and dissatisfaction, as the alternative properties may not meet the guest's original expectations or offer the same amenities. Many guests express a strong desire for the hotel to honor their original bookings and communicate any changes transparently and well in advance, rather than surprising them upon arrival.