Fairfield Inn & Suites Ottawa Airport

The hotel is widely recognized for its exceptionally spacious and modern rooms, complemented by an attentive and welcoming staff that consistently goes above and beyond. Its signature feature is its convenient proximity to the airport and the EY Centre, making it an ideal choice for business travelers attending events and families seeking comfortable, large accommodations. Couples also find the clean and well-appointed environment conducive to a pleasant stay. The hotel is particularly well-suited for families due to its kid-friendly amenities and ample room space, while travelers with early flights appreciate the seamless airport access. To enhance your experience, guests recommend being aware of peak breakfast times to avoid queues and confirming shuttle service details in advance, as experiences can vary.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained facilities, which contribute significantly to a comfortable stay. The gym is noted as well-equipped, and the large pool and hot tub are popular, often described as clean and warm, though some guests occasionally reported issues with excessive chemical levels in the hot tub. The convenience of free Wi-Fi is appreciated, ensuring guests can stay connected. Many rooms feature a practical kitchenette equipped with a sink, microwave, and mini-fridge, adding to the self-sufficiency of the stay. The hotel also provides ice machines and vending machines for guest convenience. While elevators are generally efficient, some guests found the key card access system for specific floors to be occasionally frustrating. Additionally, the availability of electric car chargers is a valued amenity, though limited in number.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its rooms. Guests frequently describe the rooms as very spacious, modern, and meticulously maintained, often feeling brand new. The beds and pillows are widely reported as comfortable, ensuring a restful night's sleep, though a few isolated comments mentioned specific mattress issues. Large bathrooms with huge showers and good water pressure are a highlight for many, with some rooms offering both a shower and a tub. Despite the hotel's proximity to the airport, rooms are generally quiet, with effective soundproofing. Many rooms feature large windows, some providing engaging views of airport activity without noise disturbance. However, some guests noted minor issues such as loud slamming doors from other rooms and occasional noise from hallways or rooms above.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, offering a wide variety of hot and cold options. Selections typically include eggs, sausages, bacon, hash browns, fruits, yogurt, cereals, muffins, croissants, and waffles. Staff are generally efficient at replenishing food items quickly, even during busy periods. Guests appreciate the availability of coffee and tea throughout the day in the lobby. However, some feedback indicates that waffle queues can be long during peak times, and the quality of certain items like eggs or coffee can be inconsistent. A recurring concern is the use of single-use cups and cutlery, which some guests find wasteful. The hotel does not have an on-site restaurant for dinner, requiring guests to seek dining options elsewhere or utilize nearby establishments.

Location & Accessibility
The hotel's location is highly convenient, particularly for airport access and events at the EY Centre, which is within very close proximity, making it an excellent choice for attendees. It is considered an ideal base for travelers with early morning flights, with an airport shuttle service generally available for seamless transfers. Free parking on-site is a significant advantage for guests traveling by car, alleviating concerns about vehicle storage. While the hotel is well-situated for airport-related travel, it is notably far from downtown Ottawa, meaning guests will need a car or ride-sharing services to reach city attractions and the main tourist areas. There are limited restaurants and shops within walking distance, though a neighboring hotel offers dining options, and larger retail centers are a short drive away, requiring planning for meals and supplies.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go the extra mile, from providing quick check-in experiences to offering personalized touches like birthday greetings or assisting with luggage. Many appreciate the staff's accommodating nature, especially when dealing with unexpected travel disruptions or specific requests. However, there have been isolated instances of mixed feedback regarding staff responsiveness to certain issues, such as flight cancellations or late check-out requests, where some guests felt a lack of understanding or flexibility. Despite these few concerns, the overwhelming sentiment is that the hotel staff contributes significantly to a positive and welcoming guest experience.

Additional Information
Guests should be aware of certain hotel policies and recurring themes. The housekeeping service is typically provided on demand, meaning guests need to request it for daily room cleaning and towel changes, which some found unexpected. There have been reports of issues with the airport shuttle service, including unreliability and instances of alleged taxi scams, which caused inconvenience for some travelers. A few guests experienced unexpected security deposit holds on their cards. The hotel has a seasonal policy regarding heating and air conditioning, which means one system is turned off for the season, potentially leading to discomfort if weather changes unexpectedly. While the hotel generally maintains a quiet environment, some guests noted noise from other guests in hallways. The hotel also lacks recycling bins for guest use, and some expressed concern over the amount of waste generated by single-use items.