Entourage sur-le-Lac

This premier lakeside resort offers a vast array of year-round outdoor activities, making it a memorable destination for many. Its signature feature is its direct access to the lake, providing a serene backdrop for a variety of pursuits. Guests consistently highlight the hotel's cleanliness, spacious rooms, and the attentive service from the staff. It is particularly well-suited for families seeking engaging activities for children, outdoor enthusiasts eager to explore nature, couples looking for a peaceful retreat, and pet owners due to its accommodating policies. To enhance your stay, it is advisable to book restaurant reservations in advance, especially for breakfast, and consider requesting a room with a lake view for a truly breathtaking experience.

Facilities & Amenities
Guests appreciate the extensive range of facilities available, catering to diverse interests and all seasons. The outdoor pool and hot tub are popular for relaxation, though some note the hot tub can get crowded and occasionally has cleanliness issues with sand. The well-equipped fitness center is praised for its size and modern equipment. For recreation, the hotel offers a vibrant kids' playroom with video games, arts and crafts, and a ping pong table, alongside a billiard table for all ages. A significant highlight is the complimentary use of outdoor equipment, including kayaks, paddleboards, bikes, and in winter, skates and snowshoes, allowing guests to fully embrace the natural surroundings.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness and the overall comfort of its accommodations. Rooms are described as spacious, modern, and beautifully styled, often featuring a balcony that provides impressive lake views or pleasant mountain views. Guests frequently praise the comfortable beds and high-quality linens, ensuring a restful sleep. Many rooms include convenient kitchenettes equipped with a microwave and fridge, and a coffee maker. While most find the rooms quiet, some guests occasionally report minor issues with noise levels from hallways or traffic, and a few noted initial odors or issues with lighting and the condition of some towels.

Dining & Food Quality
The hotel's restaurant, L'Ilot, is frequently mentioned for its elegant atmosphere and generally good food quality. Many guests praise the breakfast options, though some find the buffet selection limited and repetitive, and note that reservations are often required, which can be inconvenient. The dinner menu receives mixed feedback; while some describe the dishes as delicious and refined, others find the portions small, the menu limited, or the combinations unusual. Specific dishes, like lox or beef, have occasionally been criticized for quality. The bar is well-regarded for its staff and cocktail selection, and room service is available, though some experienced delays in delivery.

Location & Accessibility
The hotel boasts a picturesque lakeside location directly on Lac-Beauport, offering a tranquil and scenic environment. It serves as an ideal base for exploring the region, being a short 20 to 30-minute drive from Quebec City. Its proximity to natural attractions like Jacques Cartier National Park and local ski hills makes it appealing for outdoor activities in all seasons. While the setting is serene, guests note that the remote location means there are limited dining options immediately outside the hotel. Parking is available on-site, though some guests have reported it can become challenging to find a spot during peak occupancy or evening events.

Staff & Service
The hotel's staff consistently receives high praise for their friendly, helpful, and attentive service. Guests frequently highlight the professionalism and willingness of the team to assist with requests, contributing significantly to a positive experience. The check-in process is generally smooth, though some guests experienced delays during busy periods or issues with requests not being fulfilled promptly. While staff are commended for their overall customer service, some guests noted that housekeeping is not a daily service, occurring every two days or upon request, which some found inconvenient. The restaurant and bar staff are also frequently mentioned for their excellent service.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with their dogs, who often receive special attention. Guests should be aware of a resort fee that covers access to various amenities and activities, including the complimentary use of water sports equipment and bikes. The hotel organizes unique activities for guests, such as yoga classes on the beach and seasonal events like egg or cookie decorating for children. A popular evening feature is the fire pit on the beach, where guests can roast marshmallows. Some guests have expressed a desire for smart TVs in the rooms to enhance entertainment options.