Embassy Suites by Hilton Miami International Airport

This hotel serves as an excellent hub for travelers, particularly those embarking on or returning from cruises, or those with early flights and layovers, thanks to its direct airport and cruise port shuttle services. Guests frequently highlight the spacious suites, the generous complimentary breakfast, and the popular evening reception with drinks and snacks. It is an ideal choice for families seeking comfortable, roomy accommodations and included amenities, as well as cruisers and airport travelers valuing convenience. While the hotel's proximity to the airport and railway tracks means some noise from planes and trains, many find the benefits outweigh this. To enhance your stay, consider requesting a room on a higher floor or away from the railway for a quieter experience, and be prepared for potentially busy shuttle services during peak times.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The pool area is generally well-regarded, though some guests noted it could be busy or, at times, lacked cleanliness, with towels left around. The hot tub is also available, though occasionally reported as not functioning. A fitness center is on-site for those wishing to maintain their routines. While Wi-Fi is complimentary, some guests found the sign-up process cumbersome or experienced connectivity issues. A recurring concern is the functionality and speed of the elevators, with multiple reports of them being slow, broken, or insufficient for the hotel's high occupancy. Laundry facilities are available, but guests have faced challenges with broken machines and difficulty obtaining quarters. The hotel's large atrium serves as a central gathering space, often lively with activity.

Cleanliness & Room Comfort
Guests generally find the rooms spacious and well-appointed, providing ample space for relaxation, often featuring separate living areas. The beds are frequently praised for being comfortable and ensuring a restful night's sleep. However, feedback on cleanliness is mixed; while many describe rooms as spotless, some reviews mention significant issues such as roaches, stains on furniture, dust, and uncleaned bathrooms or toilets. Some guests also noted that the room decor and furnishings appear dated and could benefit from renovation. Noise is a prominent concern, with many reporting significant disturbances from airport noise (planes flying directly overhead) and frequent, loud train horns throughout the night. Additionally, noise from the hotel's lively atrium and elevators can permeate the rooms, impacting sleep quality. Issues with air conditioning not cooling sufficiently or dripping have also been reported.

Dining & Food Quality
The hotel's dining options are a significant highlight for many guests, particularly the complimentary breakfast. This extensive buffet consistently receives high praise for its variety and quality, with the made-to-order omelets being a standout feature. While the breakfast area can become very busy and crowded, leading to long lines and occasional delays in table clearing, the food itself is widely enjoyed. The evening reception is another popular amenity, offering complimentary drinks and light snacks, though some guests found the snack selection limited or quickly depleted. The on-site restaurant and bar provide convenient options for other meals, with many guests commending the food quality and service, despite some finding the menu limited or prices on the higher side.

Location & Accessibility
The hotel's location is highly convenient for travelers, situated very close to the airport and offering a free airport shuttle service. This makes it an excellent choice for those with early flights or layovers. Additionally, a cruise port shuttle is available for a minimal fee, greatly benefiting guests embarking on or returning from cruises. However, the surrounding area is largely isolated, with very few restaurants or shops within walking distance, necessitating the use of ride-sharing services or a rental car for off-site dining and activities. The hotel's proximity to major roadways and railway tracks contributes to the significant noise levels experienced by some guests. Parking is available on-site, but it is noted as being expensive and can be challenging to find a spot during peak times or when events are hosted.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentive service. Many guests highlight positive interactions during check-in, noting the process was smooth and efficient. Specific team members are often commended for going above and beyond to assist guests, including accommodating special requests and providing excellent customer service. However, feedback is not uniformly positive, with some guests reporting instances of rude or dismissive behavior from certain staff members, particularly at the front desk. Housekeeping service also receives mixed reviews; while some appreciate daily room servicing, others experienced issues with rooms not being cleaned or requests for towels going unfulfilled. The airport shuttle service, while convenient, is sometimes criticized for long wait times and unreliability.

Additional Information
Several important details about the hotel enhance or impact the guest experience. Guests should be aware that signing up for the Hilton Honors program may be required to access advertised free Wi-Fi. While early check-in and late check-out options are available, they often incur additional fees. Some guests have reported unexpected charges, such as for water bottles in the room or a package handling fee. A significant concern raised by a few guests includes the presence of bed bugs or roaches in rooms, leading to highly negative experiences. The hotel is noted for being exceptionally busy, especially with pre-cruise crowds, which can impact the availability of services and amenities. While some areas have undergone renovation, other parts of the hotel are described as needing further updates.