Divya Sutra Plaza and Conference Centre, Vernon, BC

This hotel is widely recognized for its exceptional value, offering an affordable stay that many guests find surpasses expectations given the price point. While it is an older property, guests frequently note ongoing renovations and a commitment to maintaining a clean and comfortable environment. This makes it an ideal choice for budget-conscious travelers and families seeking practical accommodations without compromising on essential comforts. Pet owners also find it accommodating, with staff often praised for their willingness to assist. For those needing a convenient base for exploring the city or simply a comfortable place to rest, this hotel provides a solid option. To enhance your stay, consider requesting a recently renovated room, and be aware that some in-room amenities like coffee creamer may not always be fully stocked.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. A swimming pool is available and often appreciated by families, despite some reports of murky water or a need for better maintenance. The hot tub, however, is frequently noted as being out of service or not functioning optimally. A sauna is also on-site and generally receives positive feedback. Guests appreciate the convenience of microwaves and refrigerators in many rooms, which are particularly useful for longer stays or families. While Wi-Fi is generally available, some guests experienced intermittent connectivity issues. The lobby is often described as attractive and inviting, contrasting with some hallways that guests found dated or in need of more consistent cleaning. Vending machines are sometimes out of order, and while a gym is present, its location in the lobby can deter some users due to a lack of privacy.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests commend the cleanliness of their rooms, highlighting fresh bedding and overall tidiness. The beds are consistently praised for being comfortable, with many guests reporting a restful night's sleep. However, some reviews mention issues such as stained carpets, dirty bathrooms, or a lingering smoke smell despite non-smoking policies. Room condition can vary, with some units featuring new carpeting and paint, while others appear more dated or show signs of wear. Noise levels are a common concern, with guests reporting sounds from traffic, air conditioning units, and neighboring rooms or hallways, which can impact sleep quality. Bathrooms sometimes present issues like slow drains or faucets that are difficult to operate.

Dining & Food Quality
The hotel's dining options receive mixed and often confusing feedback. While some reviews mention an on-site restaurant called "27th Grill" that offers good food and service, many other guests report that the restaurant is consistently closed or not operational. There is no continental breakfast included, and some guests found the available breakfast options to be overpriced or limited. Coffee makers are typically provided in rooms, but guests frequently note a lack of coffee creamer or tea bags, requiring them to seek these items elsewhere. Overall, guests should not rely on the hotel for consistent on-site dining, and it is advisable to explore nearby options for meals.

Location & Accessibility
The hotel's location is a significant advantage, frequently praised for its convenience and accessibility. It is situated very close to the town center, placing guests within easy reach of numerous restaurants and a large shopping mall. Many popular attractions are just a few minutes' drive away, making it a practical base for exploring the area. Parking is available on-site and generally described as ample and convenient, though some guests have noted it can be challenging to find a spot during peak times or that the lot can feel less secure at night. Its proximity to major roads also ensures easy access for travelers arriving by car.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight of the guest experience. Guests frequently commend the front desk staff for being exceptionally friendly, helpful, polite, and accommodating. The check-in and check-out processes are generally described as quick and efficient. Staff members are often praised for their willingness to go above and beyond, assisting with requests, providing local information, and resolving issues promptly, such as moving guests to quieter rooms or providing extra amenities. However, a significant concern raised by multiple guests involves room key security, with reports of keys opening incorrect rooms, leading to unsettling invasions of privacy. While staff attempt to address these incidents, the underlying issue remains a point of concern for some.

Additional Information
The hotel is pet-friendly, a feature appreciated by many guests traveling with animals, though some note challenges with other pet owners not cleaning up after their pets in designated areas. Guests should be aware that a security deposit is typically charged upon check-in, and some reviews indicate delays or issues with the refund process after departure. The property is undergoing renovations, which means some areas may appear more updated than others, and guests might encounter ongoing work. While the hotel aims to be non-smoking, some guests have reported a persistent smoke smell in certain rooms or common areas. The presence of long-term guests is also mentioned, which some visitors found contributed to a different atmosphere or increased noise levels in certain parts of the hotel.