Days Inn & Suites by Wyndham Thunder Bay

This hotel is often chosen for its convenient location and the presence of a pool and hot tub, which are significant draws for many guests, despite frequent reports of issues with these amenities. The friendly and helpful staff consistently receive high praise, contributing positively to the guest experience. While rooms are generally found to be clean, the condition of the carpets throughout the property is a recurring concern. This hotel is well-suited for families seeking recreational options, travelers passing through due to its accessibility, and business travelers who appreciate its central location and quiet atmosphere. To enhance your stay, it is advisable to inquire about the current status of the pool and hot tub before booking, and consider bringing your own pillows for optimal comfort.

Facilities & Amenities
The hotel features a pool and hot tub, which are often a primary reason for guests to choose this property. However, feedback on these amenities is mixed; the pool is frequently described as being too cold, and the hot tub is often reported as being out of order, having weak jets, or appearing unclean, leading to disappointment for many. The fitness center is available, though some guests note it can be hot and has limited equipment. While Wi-Fi is provided, some guests experience intermittent signal issues. The elevators are sometimes mentioned as being dirty or out of service, causing inconvenience. Other conveniences like ice machines and vending machines are present, though occasionally reported as non-functional.

Cleanliness & Room Comfort
Guest opinions on room cleanliness and comfort are varied. Many guests find their rooms to be clean and well-maintained upon arrival. However, a significant and frequent complaint revolves around the carpets, which are widely described as heavily stained, worn, and dirty, detracting from the overall impression of cleanliness. Beds are generally found to be comfortable by most, though some report issues with visible springs or firmness. Noise levels can be a concern, with mentions of loud AC/heating units, sounds from adjacent rooms, or hallway disturbances. Some rooms have also presented issues such as non-draining sinks, non-functional televisions, or missing in-room amenities like shower curtains or body wash.

Dining & Food Quality
The complimentary breakfast offered by the hotel is a consistent point of disappointment for many guests. It is frequently described as "minimal," "basic," or "terrible," primarily due to the significant lack of hot protein options such as eggs, bacon, or sausage. The breakfast spread typically consists of carb-heavy items like pancakes (from a machine), various breads, bagels, cereals, and hard-boiled eggs. While some guests find the coffee acceptable, the overall quality and variety of the breakfast are often cited as not meeting expectations, especially given the room rates. Many guests opt to seek breakfast elsewhere due to these limitations.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, receiving overwhelmingly positive feedback. Guests appreciate its central position, which offers easy access to various amenities and attractions. It is conveniently situated within walking distance of popular restaurants such as Montana's, Tim Hortons, and The Keg, providing ample dining options. The property also offers easy access to major highways, making it ideal for travelers passing through. Proximity to shopping areas, the university, and the hospital is also noted. Ample parking is available on-site, contributing to the overall convenience for guests traveling by car.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the team for their welcoming demeanor and willingness to go above and beyond to assist with various requests, such as accommodating room changes or providing extra amenities. The check-in process is generally described as quick and efficient. Many reviews highlight specific instances of staff members demonstrating exceptional service, making guests feel valued and well-cared for. While isolated incidents of miscommunication or issues with key card reprogramming occur, the overall sentiment regarding staff and service is overwhelmingly positive, contributing significantly to a pleasant stay.

Additional Information
Guests should be aware that the hotel is frequently described as being dated and in need of renovation, particularly concerning the condition of its carpets throughout the property, including hallways and elevators. Management has indicated that renovation plans are in progress to address these issues. Housekeeping services are not provided daily unless specifically requested by guests, which is a policy some find inconvenient. The hotel offers a medical rate for certain travelers, which is appreciated by those eligible. While the property aims to provide a comfortable stay, the age of the building and its amenities are recurring themes in guest feedback.