Days Inn by Wyndham Ottawa Airport

This hotel is frequently chosen for its convenient proximity to the airport, offering a free and reliable shuttle service that often starts as early as 4:00 AM, making it ideal for travelers with early flights or those seeking a quick layover. Its location also appeals to sightseers and families due to easy access to nearby dining options and major roadways. While many guests appreciate the complimentary breakfast and the overall value, some note that the hotel's general appearance is dated and could benefit from renovations. To ensure a smooth experience, guests with early departures should confirm shuttle availability and capacity in advance, and those sensitive to noise might consider requesting a room away from high-traffic areas.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. Most guests appreciate the free Wi-Fi and the convenience of ample, free parking, which is a significant draw for many. However, a recurring and major point of disappointment is the swimming pool, which numerous guests report as being closed for maintenance, often without prior notification, leading to considerable frustration, especially for families who booked specifically for this amenity. Similarly, the fitness center is frequently described as being closed, poorly equipped, or difficult to access. Common areas like the lobby and hallways are often noted as appearing dated, with some guests observing worn furniture and old carpets, and occasional issues with the elevator being slow or dirty.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests describe their rooms as clean, tidy, and spacious, with some praising the comfortable beds and quiet atmosphere. However, a significant number of reviews highlight concerns, reporting issues such as dirty walls, hair on bathroom surfaces, and stains on bedding, including comforters and sheets. Some guests found the mattresses to be too soft, saggy, or springy, impacting sleep quality. The bathrooms are frequently mentioned as being dated, with reports of mold on shower curtains, rust stains, and poor drainage in sinks and tubs. Noise levels are also a mixed bag, with some experiencing quiet stays, while others report disturbances from hallway traffic, screaming children, or loud air conditioning units.

Dining & Food Quality
The complimentary breakfast is a consistent feature, with many guests appreciating its early availability, often starting at 4:30 AM, which is convenient for early flights. Most guests find the breakfast to be good, offering a variety of options such as fresh fruit, hard-boiled eggs, yogurt, muffins, and coffee. However, a common point of feedback is the lack of hot food items, with no options like scrambled eggs, bacon, or waffles, which some guests expect. The breakfast area itself is sometimes described as small and crowded, and a few guests noted issues with food quality, such as old fruit or concerns about staff handling food. The hotel's proximity to a Tim Hortons and The Keg Steakhouse is frequently highlighted as a convenient alternative for dining.

Location & Accessibility
The hotel's central location is a primary advantage, particularly its close proximity to the airport, which is consistently praised for its convenience. Guests frequently mention the ease of access to and from the airport, often facilitated by the hotel's free shuttle service. Beyond airport access, the hotel is well-situated near various restaurants and major roadways, making it a practical choice for those traveling by car. The availability of free parking is also a significant benefit, though some guests have noted that the parking lot can be poorly maintained, especially during adverse weather conditions. While some reviews suggest the immediate surrounding area might not be the most vibrant, its strategic position for transportation and dining options remains a strong positive.

Staff & Service
Guest experiences with staff and service are notably mixed. Many guests commend the staff for being friendly, helpful, and efficient, particularly highlighting quick check-in processes and attentive service from breakfast attendants. Some individual staff members receive specific praise for their accommodating nature. Conversely, a significant number of reviews describe staff as rude, unprofessional, or disinterested, with some guests feeling that their concerns were not adequately addressed. Issues reported include long waits at the front desk, staff not looking up from their computers, and a general lack of enthusiasm. Housekeeping service also receives varied feedback, with some guests noting a lack of daily cleaning or difficulty in obtaining fresh towels.

Additional Information
Guests should be aware that the hotel has a policy regarding housekeeping services, often not providing daily cleaning for stays shorter than three days, which can be unexpected for some. While the hotel generally aims for a quiet environment, some guests have reported issues with noise from other rooms or common areas, particularly from children running in hallways. The hotel provides artificial plants in rooms, which some guests find to be a nice touch. For those with electric vehicles, EV charging stations are available, though some guests have found the cost to be high.