Days Inn by Wyndham Montreal Airport Conference Centre

This hotel is primarily a practical choice for travelers seeking convenient accommodation near the airport, especially those with early flights, unexpected layovers, or short business trips. Its signature feature is its direct proximity to the airport, making it ideal for quick overnight stays. While some guests appreciate its affordability, feedback on overall quality is mixed. The hotel is often described as undergoing updates, but many areas still feel dated. Guests frequently report significant noise from both internal and external sources, and experiences with staff service can vary widely. For budget-conscious travelers or those prioritizing location over luxury, it can serve its purpose, but managing expectations regarding room condition and potential disturbances is advisable.

Facilities & Amenities
Guests generally find the in-room amenities practical, with Wi-Fi typically being reliable. Rooms often include a kettle, microwave, and fridge, though some fridges are noted for being empty or having an unpleasant odor. However, the TVs are frequently described as outdated, small, or having limited channels, impacting entertainment options. Electrical outlets can be problematic, with some being loose, insufficient, or difficult to access. Vending machines are often reported as out of order or difficult to use. The elevator can be slow, small, or not functioning optimally. Air conditioning and heating units are frequently reported as noisy or ineffective, leading to rooms being either too hot or too cold. Some guests note the absence of body wash in showers and recommend bringing personal toiletries, and the fitness center is described as old-fashioned.

Cleanliness & Room Comfort
Cleanliness receives mixed reviews; while some guests find rooms clean, others report issues such as stained carpets, hair, dust, and unpleasant odors, including dampness, mustiness, or even strong chemical smells. A few serious concerns about bed bugs were raised. Room condition is often described as worn, outdated, or poorly maintained, with peeling paint, rusty fixtures, and broken items like showerheads or TVs. Bed comfort varies significantly, with some finding beds comfortable and spacious, while many others report them as hard, lumpy, or having uncomfortable bedding. Noise levels are a significant concern, stemming from loud HVAC units, external construction, traffic, and noise from hallways, frequently impacting sleep quality. Bathrooms are often noted as small, cramped, or having low water pressure, and some lack proper shower doors. Blinds are frequently ineffective at blocking out light, leading to early morning disturbances.

Dining & Food Quality
The on-site restaurant is a notable feature, generally praised for its convenience, friendly staff, and good service. Breakfast options are often highlighted as delicious and reasonably priced, offering good value. However, feedback on overall food quality is mixed, with some dishes described as cold, inedible, or coming from frozen/canned sources, and portions sometimes considered small. The restaurant and bar have inconsistent operating hours, frequently closing early or being closed on weekends and holidays, which can be inconvenient for guests. Many guests note that complimentary breakfast is not included, despite expectations, requiring separate purchase. Some guests recommend discussing dietary requirements with the staff before ordering to ensure a suitable meal.

Location & Accessibility
The hotel's primary advantage is its proximity to the airport, making it a practical choice for travelers with early flights or layovers. However, a significant drawback is the consistent lack of an airport shuttle service, requiring guests to rely on taxis or ride-shares, which can be costly. Parking availability is often limited and challenging due to ongoing construction around the property, leading to dusty or muddy conditions and difficult access. The hotel's location is generally considered isolated, with limited public transportation options and a considerable distance from downtown attractions, making it less ideal for sightseeing without a car. Guests should be aware of the construction noise and activity in the immediate vicinity, which can impact the overall experience, particularly during daytime hours.

Staff & Service
Staff generally receive high praise for their friendliness, helpfulness, and accommodating nature, particularly at the front desk and in the restaurant. The check-in process is often described as quick and efficient. However, there are notable instances of poor customer service, with some guests reporting rude or unhelpful interactions, particularly when addressing issues like billing discrepancies or room problems. Housekeeping services are a frequent point of contention, with many guests reporting a lack of daily room cleaning or towel changes, and some finding staff unresponsive to requests for service. Communication regarding hotel policies or amenities, such as restaurant hours or shuttle availability, is sometimes inconsistent, leading to guest frustration.

Additional Information
Guests should be aware that a security deposit is typically required upon check-in, which is usually refunded after room inspection. The hotel is undergoing continuous renovations and updates, which can result in varying room conditions and ongoing construction noise during the day. A common policy is that room cleaning and linen changes are not provided daily, with services often occurring only every few days, which can be an inconvenience for longer stays. Some guests have reported issues with billing discrepancies, including being charged extra amounts or for additional nights not stayed, leading to frustrating resolution processes. The hotel's overall appearance can be deceiving, as the lobby may appear updated while rooms and hallways show signs of age.