Days Inn by Wyndham Liverpool/Syracuse

This hotel is frequently chosen for its affordability and convenient drive-up access to rooms, making it a practical choice for those seeking a no-frills, budget-friendly stay. It serves as a suitable option for concert-goers, event attendees, and stopover guests needing a quick, accessible place to rest. While some guests found it perfectly adequate for their needs, others reported significant inconsistencies in room condition and cleanliness. Budget-conscious travelers appreciate the value, though managing expectations regarding amenities and potential maintenance issues is advisable. To enhance your stay, it is recommended to confirm room conditions upon arrival and be prepared for a basic motel experience.

Facilities & Amenities
Guests generally appreciate the presence of in-room conveniences such as a microwave, mini-fridge, and a TV, along with sufficient outlets for charging devices. However, feedback on other amenities is mixed. The Wi-Fi connectivity is sometimes reported as slow, and the ice machine is frequently noted as being out of order, requiring guests to seek ice elsewhere. While some rooms have functional AC/heat, others experienced issues with temperature control. A recurring point of dissatisfaction for many guests is the absence of an in-room coffee maker, which is often expected in hotel accommodations.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly varied. Most guests found the beds comfortable, often highlighting the quality of the mattresses and linens for a restful sleep. However, reports on overall cleanliness range from spotless to extremely poor, with numerous mentions of unpleasant odors, bugs, and various stains on sheets, comforters, and even walls. Room condition is a significant concern, with frequent comments about holes in walls and ceilings, peeling paint, and broken light fixtures. Many guests also reported issues with bathroom cleanliness, mold, and non-functional or poorly draining tubs. Furthermore, door security is a common complaint, with many rooms having gaps or broken locks, leading to feelings of insecurity. Some guests also noted thin walls, contributing to noise from neighboring rooms.

Dining & Food Quality
The hotel offers a light breakfast option, which typically includes coffee, juice, cereal, bagels, and bread muffins. While some guests found this basic offering sufficient for a quick start to their day, others were disappointed, noting that the breakfast was minimal or, in some cases, not available as advertised. The consistency of the breakfast service and the variety of food options appear to vary, leading to mixed expectations among guests.

Location & Accessibility
The hotel's location is frequently praised for its easy access from major interstates, making it a convenient stopover point. It is particularly well-situated for guests attending concerts or other events in the area, with many venues and local bars being easily reachable. Guests also appreciate its proximity to the airport and various restaurants. A significant advantage highlighted by many is the ability to park directly at the door of their room, offering convenience and ease of luggage transfer. While the immediate surroundings are generally considered safe, some guests have expressed minor concerns about the area.

Staff & Service
The staff at the hotel receives mixed but generally positive feedback. Many guests commend the friendly staff for their politeness and helpfulness, particularly during quick check-in processes. Staff members are often described as being responsive to issues, such as room problems or key card malfunctions, and willing to accommodate requests when possible. However, some guests reported instances of staff being rude or having an unhelpful attitude, especially when dealing with specific requests like extra amenities or refund inquiries. Despite these isolated negative experiences, the overall impression is that the staff strives to be accommodating.

Additional Information
Guests should be aware that this is an older property with a traditional motel layout, meaning rooms often have direct outdoor access. There are frequent mentions of website pictures not accurately reflecting the current condition of the rooms, leading to potential disappointment upon arrival. The hotel's refund policy is noted as being strict, with guests often finding it difficult to obtain refunds for early departures or cancellations, even with advance notice. While the hotel is advertised as pet-friendly, some guests found the facilities or surrounding areas less than ideal for pets. Security is a recurring concern due to reported issues with room doors and locks.