Days Inn by Wyndham Levis

This hotel is a practical choice for travelers seeking a convenient stopover, particularly due to its strategic location just off the highway, making it an excellent fit for road travelers and business travelers needing easy access. While some guests found it to be a clean and affordable option, others reported significant issues with cleanliness and outdated facilities. The hotel's pet-friendly policy is a notable feature for those traveling with animals. For families, the availability of a pool is often a draw, though its condition can be inconsistent. To ensure a comfortable stay, it is advisable to inspect your room upon arrival and confirm the operational status of amenities like the pool if they are crucial to your visit.

Facilities & Amenities
The hotel offers a range of amenities, though guest experiences are mixed. The pool, hot tub, and sauna are popular features, especially for families, with many enjoying their use. However, a significant number of guests reported issues with the pool and hot tub cleanliness, describing the water as cloudy, green, or containing debris, and noting strong chemical or unpleasant odors. Some also mentioned the hot tub was not hot enough or was out of order, and the sauna could be dirty. The gym is consistently described as very small and cramped, with limited and sometimes malfunctioning equipment. While Wi-Fi is available, some guests found it unreliable for streaming, and outlets in rooms can be loose or inconveniently placed. The elevator has been noted as slow at peak times, and ice machines were sometimes out of order.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. Many guests found their rooms to be clean and well-maintained, appreciating the absence of carpets. However, a substantial number reported issues such as dirty floors, stained linens, hair in the bathroom, and general dust and grime. The room condition is frequently described as old, outdated, and in need of renovation, with worn furniture, scuffed walls, and damaged flooring. While some guests praised the comfortable beds for a restful sleep, others found them to be uncomfortably hard, with lumpy or old pillows. Noise levels can be an issue, particularly from the pool area, adjacent rooms, or the heating/AC units, which are often described as loud. Bathroom issues include slow drains, clogged sinks, and broken fixtures, with some areas showing mold or peeling paint.

Dining & Food Quality
The complimentary breakfast receives highly mixed reviews. Many guests found it to be good, delicious, and offering a decent variety of hot options like sausages and eggs, along with cold items such as muffins, bagels, and fruit. The breakfast variety is often appreciated, and the staff in the dining area are frequently commended for their hard work. Conversely, a significant number of guests were disappointed, reporting that food was not replenished quickly enough, leading to limited choices, or that items like fruit, butter, or gluten-free options were unavailable. Some also noted that the hot food was often cold, and expressed concerns about the use of single-use items like cardboard plates and plastic cutlery.

Location & Accessibility
The hotel's central location is a major advantage, situated conveniently off the highway access, making it an excellent choice for travelers on long journeys. Guests appreciate its proximity to various amenities, including restaurants, gas stations, and shopping options, many within walking distance. For those looking to explore, the hotel offers easy access to Quebec City, with some guests recommending the ferry for a scenic route, and is also close to attractions like Chaudiere Falls. Free parking is available directly in front of the building, which is a significant convenience, though some guests noted the lot can be small or challenging for larger vehicles.

Staff & Service
The staff at the hotel receive highly mixed reviews. Many guests consistently praise the friendly staff and their helpful staff nature, highlighting their professionalism, attentiveness, and willingness to assist with requests, including providing local recommendations and accommodating specific needs. The check-in process is generally described as smooth and efficient. However, a notable number of guests reported negative experiences, citing instances of unfriendliness, rudeness, or a lack of responsiveness to issues. Consistency in housekeeping is also a point of contention, with some guests reporting that their rooms were not cleaned daily or at all during multi-night stays, or that cleaning was insufficient.

Additional Information
Guests should be aware of the pet-friendly policy, which comes with a fee that some found to be high. There have been reports of booking discrepancies, including rooms being double-booked or reservations being canceled upon arrival, leading to frustration. Some guests also experienced security concerns, such as room keys working on other doors or issues with door latches and deadbolts. An early check-in fee may apply for those arriving before the standard check-in time. The TV channel selection has been noted as limited, with some guests finding a lack of French-language channels. Additionally, the use of single-use items for breakfast raises environmental concerns for some visitors.