Days Inn by Wyndham Grand Forks Columbia Mall

This hotel stands out for its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, creating a welcoming atmosphere for all guests. Its prime location near major shopping centers and restaurants is another signature feature, making it highly convenient for shoppers and travelers passing through. Guests frequently commend the hotel's overall cleanliness and the quality of its complimentary breakfast. While many find the beds comfortable, some note that certain rooms could benefit from mattress updates. The hotel is also notably pet-friendly, accommodating pet owners with ease. This establishment is an excellent fit for families seeking good value with amenities like a pool and breakfast, and for budget-conscious travelers looking for a clean and well-serviced stay. For those with heavy luggage, it's worth noting there is no elevator, and some rooms may have a dated appearance.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest convenience. A notable feature is the indoor pool and hot tub, which are generally appreciated by guests, especially families and those looking to relax. However, some visitors have reported the pool water being too cool or the hot tub being lukewarm or temporarily out of order. Guests benefit from free Wi-Fi throughout the property, ensuring connectivity. For longer stays or emergencies, on-site laundry facilities are available, which is a significant plus for many. Rooms are typically equipped with a microwave and a mini-fridge, adding to the comfort of the stay. Other conveniences include readily available ice machines and vending machines. It is important for guests to note that the hotel does not have an elevator, meaning luggage must be carried up stairs to upper floors.

Cleanliness & Room Comfort
Most guests commend the hotel for its overall cleanliness and the fresh feel of the rooms, often noting the comfortable beds and fresh bedding that contribute to a restful night's sleep. Many appreciate the spacious rooms and the effectiveness of the HVAC systems in maintaining a constant, comfortable temperature. The showers are frequently praised for their great water pressure. However, feedback on room comfort is mixed; some guests have reported issues with dated furnishings, peeling wallpaper, or stained carpets. A recurring concern for some is a musty smell or lingering cigarette smell in certain rooms, despite the hotel being non-smoking. While many rooms are described as quiet, some guests experienced noise from creaky doors or loud radiators. There are also isolated but serious reports of bed bugs and broken beds with springs poking, alongside comments about small bathrooms or sinks located outside the main bathroom area.

Dining & Food Quality
The hotel's dining and food quality, particularly the complimentary breakfast, receives overwhelmingly positive feedback from guests. Many describe the breakfast as great, delicious, and offering a wide variety of options, often exceeding expectations for a continental offering. Guests appreciate the availability of hot breakfast items such as waffles, scrambled eggs, and sausages, alongside choices like pancakes, cereal, yogurt, fruit cups, and oatmeal. The coffee is generally well-received, though a few guests have noted it can be either too strong or too weak for their preference. Beyond breakfast, the hotel sometimes offers fresh baked cookies at the front desk, which is a delightful touch. While a small number of guests found the breakfast to be "nothing special" or the eggs "watered down," the vast majority highlight it as a significant positive aspect of their stay.

Location & Accessibility
The hotel's central location is a major highlight for guests, offering exceptional accessibility to local attractions and amenities. It is conveniently situated right off the highway, making it an ideal stop for travelers. Guests particularly appreciate its proximity to shopping centers, including the Columbia Mall, and a wide array of restaurants like Texas Roadhouse and Chick-Fil-A, many of which are within walking distance. This makes it perfect for shoppers and those looking for easy dining options without needing to drive. The hotel provides ample parking, and the surrounding area is generally considered safe. While some minor concerns about the immediate vicinity have been mentioned, the hotel itself is seen as a secure and well-placed base for exploring the area or for a convenient overnight stay.

Staff & Service
The staff and service at this hotel consistently receive outstanding praise, standing out as one of its strongest assets. Guests frequently describe the team as exceptionally friendly, helpful, and attentive, often going above and beyond to ensure a comfortable stay. The check-in process is generally noted as quick and efficient, with staff ready to assist with any needs. Many reviews highlight specific instances of staff being highly accommodating, such as helping with luggage, providing extra amenities like blankets, or promptly resolving in-room issues like a non-working television. The housekeeping staff is also commended for their thoroughness and responsiveness. While a few isolated comments mention instances of disorganized staff or longer check-in times, and a very rare report of a rude interaction, the overwhelming sentiment is one of appreciation for the dedicated and customer-focused service provided by the entire team.

Additional Information
Guests appreciate several additional aspects that contribute to their stay. The hotel offers helpful text message updates regarding bookings, which are seen as a convenient and non-intrusive form of communication. A notable perk for visitors is the provision of discount coupons for popular local restaurants like Texas Roadhouse and Pizza Ranch, encouraging guests to explore nearby dining options. For those traveling with animals, the hotel maintains a pet-friendly policy, with some rooms featuring laminate flooring which is particularly beneficial for pet owners. While generally quiet, some guests have noted that due to the building's construction, there can be some noise transfer between floors, particularly from movement above. It's also worth noting that some guests have encountered issues with cash payments not being accepted, which could be a point of consideration for future stays.