Days Inn by Wyndham Brantford

The hotel's most notable feature is its convenient location, offering easy access to nearby shopping centers, restaurants, and the highway. This makes it a practical choice for travelers seeking a quick stopover or those on a budget. However, guest experiences are highly polarized, with many reporting significant issues regarding the hotel's condition and staff interactions. While some guests found the staff to be friendly and the rooms clean, a substantial number encountered unprofessional staff and rooms described as dirty and outdated. The hotel's strict rules, particularly concerning sports teams and children, have led to considerable dissatisfaction, making it an unsuitable option for families or groups looking for a relaxed stay. Prospective guests should manage their expectations regarding amenities and be prepared for a potentially rigid environment.

Facilities & Amenities
Guests generally appreciate the in-room conveniences such as a refrigerator, microwave, and coffee machine, which are useful for storing snacks and preparing simple meals. Free Wi-Fi is also available, though some guests reported intermittent connectivity. However, a significant point of contention for many visitors is the notable absence of common hotel amenities, including a swimming pool, fitness center, or dedicated conference rooms, which some found misleading given online descriptions. This lack of communal spaces often restricts guests to their rooms. Furthermore, the air conditioning and heating units are frequently described as loud and outdated, disrupting sleep and comfort. Many reviews also highlight thin walls, leading to considerable noise from adjacent rooms and hallways, impacting the overall tranquility of the stay.

Cleanliness & Room Comfort
Cleanliness and room comfort receive highly mixed, often negative, feedback. Many guests reported finding rooms to be dirty, with stained linens and towels, and some even noted the presence of cobwebs or other unhygienic conditions. The overall impression is that rooms are outdated and in need of significant renovation, with issues like chipping paint and worn furniture. While some guests found the beds comfortable, others described them as either too soft or too hard, impacting sleep quality. A recurring complaint is the inability to open windows for fresh air, contributing to a stuffy environment. Additionally, noise levels from both inside the hotel and external sources are frequently mentioned as disruptive. Many guests also experienced problems with the in-room televisions, citing issues with functionality or signal quality.

Dining & Food Quality
The complimentary breakfast consistently receives overwhelmingly negative feedback from guests. Many describe the offerings as extremely poor and limited, often lacking essential items. Hot food options, such as eggs and pancakes, are frequently reported as rubbery, cold, or quickly depleted without being refilled, leaving many guests with minimal choices. There is a notable absence of meat products, fresh fruit, yogurt, or a variety of breads and pastries, with some guests only finding dry cereal and white bread. The breakfast area itself is often described as small and cramped, making it difficult for multiple guests to navigate or find seating, especially during peak hours. This often leads guests to seek breakfast alternatives at nearby establishments.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest attributes, offering significant convenience for guests. It is described as central, providing easy access to a variety of nearby shopping centers, grocery stores, and numerous restaurants, many of which are within walking distance. This prime position allows guests to easily find diverse dining options and essential necessities without the need for extensive travel, greatly enhancing the overall convenience of their stay. Furthermore, the hotel boasts quick access to the highway, making it an exceptionally practical choice for travelers arriving by car or those planning to explore the surrounding region. Ample parking is readily available on-site, further simplifying the logistics for guests with vehicles and contributing to a hassle-free experience.

Staff & Service
Feedback regarding staff and service is highly polarized. Many guests praised certain individuals, describing them as friendly, helpful, and accommodating, particularly highlighting the positive interactions with the manager. These guests reported smooth check-ins and appreciated the staff's willingness to assist with requests. However, a substantial number of reviews recount experiences with rude and unprofessional staff members, leading to significant dissatisfaction. There are numerous complaints about overly strict rules, particularly concerning children and sports teams, with staff reportedly patrolling hallways and enforcing policies that restrict guest movement and activities within the hotel. Additionally, several guests encountered issues with check-in procedures and cancellation policies, including unexpected charges or denied refunds, causing considerable frustration.

Additional Information
Guests traveling with sports teams or children should be aware of the hotel's exceptionally strict rules, which include prohibitions on running, yelling, or even gathering in hallways or the lobby. Some families reported being confined to their rooms or directed to the parking lot for team activities, leading to significant frustration. Another recurring issue involves the damage deposit and credit card requirements; some guests faced unexpected charges or were denied check-in if the credit card was not in their name, even for pre-paid bookings. Concerns were also raised regarding the hotel's service animal policy, with some guests reporting difficulties or misunderstandings upon arrival. Furthermore, despite online advertisements, the hotel notably lacks a dedicated business center, which disappointed guests expecting such a facility.