Courtyard by Marriott Montreal Midtown

This modern and recently renovated hotel stands out for its contemporary design and convenient underground parking, making it a memorable choice for guests. Its appeal extends to families seeking spacious accommodations with useful amenities like microwaves and refrigerators, and travelers with vehicles who value secure parking. The hotel is consistently praised for its overall cleanliness, comfortable rooms, and the generally helpful demeanor of its staff. While the location offers good access for those with transportation, guests should be aware of the walk to the metro station, which can be less pleasant due to proximity to a busy highway. To ensure a restful stay, consider requesting a room away from the main road or elevator shafts, and confirm breakfast details upon arrival.

Facilities & Amenities
Guests frequently highlight the hotel's array of facilities, including a swimming pool, sauna, and fitness center. While the sauna and gym are generally well-received and described as clean and well-equipped, the swimming pool often receives mixed feedback, with many guests noting the water is too cold for comfortable swimming, and some observing a lack of proper shower instructions or occasional cleanliness issues. The underground parking is a significant convenience, though it is paid and can sometimes be crowded or challenging to navigate for larger vehicles. The lobby areas are appreciated for their modern aesthetic and comfortable seating, providing pleasant spaces for relaxation or informal meetings. However, some guests report issues with Wi-Fi connectivity and frequent problems with the elevators, often finding only one in service, leading to long wait times.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with both rooms and common areas consistently described as spotless and well-maintained. Guests frequently commend the comfortable beds and quality linens, ensuring a restful night's sleep. Rooms are often noted for being spacious and equipped with useful amenities such as a microwave and refrigerator, enhancing convenience for longer stays or families. However, a recurring concern is the noise levels within the hotel; many guests report thin walls, leading to disturbances from adjacent rooms and loud hallway activity, including slamming doors and children running. The bathroom design is a frequent point of contention, particularly the shower, which often lacks a door, resulting in water spraying onto the floor and creating a wet, potentially hazardous environment. Some guests also mention issues with the shower head quality or a lack of proper ventilation.

Dining & Food Quality
Feedback regarding the hotel's dining options and food quality is varied. The breakfast service, often not included in the room rate, is a common topic. While some guests find it to be good or very good, others describe it as disappointing, expensive, and offering limited choices, with complaints about cold food, lack of variety, or missing items like cutlery or fresh vegetables. The restaurant or bistro on-site generally serves good quality food, but service can be notably slow, and the menu options are sometimes perceived as limited. The bar in the lobby is available, though some guests have experienced slow service due to understaffing. Additionally, the coffee provided, whether in-room or at the restaurant, occasionally draws criticism for its quality or high cost.

Location & Accessibility
The hotel's location is often described as convenient for specific purposes, such as accessing the west end of the city, the airport, or attending local events like hockey tournaments. However, for guests aiming to explore downtown Montreal, the location is less ideal, requiring a commute. While a metro station is within a 10 to 15-minute walk, this route often involves walking alongside a busy highway, which many guests find unpleasant, noisy, or even unsafe, especially during adverse weather conditions. The immediate surrounding area receives mixed reviews, with some describing it as congested, noisy, or lacking in diverse dining options within easy walking distance. The availability of underground parking is a significant advantage for those with vehicles, though it comes with an additional fee and can be challenging to navigate during peak times.

Staff & Service
The hotel's staff generally receives positive remarks for their friendliness, helpfulness, and welcoming demeanor, with many guests appreciating their polite and professional approach. The check-in process can be efficient, but numerous reviews highlight significant issues, including long wait times due to understaffing, rude interactions, and problems with reservations, such as overbooking or discrepancies. Housekeeping service is inconsistent; while some guests praise the cleanliness, others report missed cleanings, unmade beds, or unreplenished amenities. There are also concerning reports of staff entering rooms despite "do not disturb" signs. Overall, while individual staff members are often commended, systemic issues related to customer service and operational efficiency, such as unaddressed noise complaints or difficulty reaching the front desk by phone, are frequently mentioned.

Additional Information
Guests should be aware of several recurring issues that impact the overall experience. There are frequent reports of booking discrepancies, where the actual room configuration differs from what was advertised online, sometimes leading to unexpected additional costs or the need to book extra rooms. Payment issues are also a common complaint, with guests reporting multiple charges, unreturned deposits, or difficulties resolving credit card transaction errors. The hotel's noise insulation is a significant concern, as many reviews indicate very thin walls that allow considerable noise transfer from adjacent rooms and hallways, impacting sleep quality. Furthermore, the elevator functionality is a persistent problem, with frequent reports of only one elevator working, leading to long wait times and inconvenience for guests. The hotel's policies regarding amenities, such as the lack of complimentary bottled water, are also noted by guests.