Country Inn & Suites by Radisson, Grand Forks, ND

The hotel is particularly noted for its expansive pool area, featuring a kiddie pool and multiple hot tubs, making it a significant draw for many guests. Its appeal extends to families seeking recreational options, travelers on quick trips looking for convenience, and teams participating in local events. Guests frequently highlight the spacious rooms, comfortable beds, and the generally friendly staff as key positives. The hotel's good location near local attractions and shopping also contributes to a pleasant stay. To enhance your experience, it is advisable to confirm the pool's operational status before arrival, as it is occasionally closed for maintenance. Additionally, requesting a quiet room away from high-traffic areas can help ensure a more restful night, and guests should be aware that housekeeping services are not provided daily.

Facilities & Amenities
The hotel's pool area is a prominent feature, often praised for its size, warm water, and the presence of a kiddie pool and multiple hot tubs, which are popular with families. However, feedback on the pool is mixed, with frequent mentions of hot tubs being out of order, having broken jets, or not being sufficiently hot. Some guests have also noted issues with the overall cleanliness of the pool area, citing film on edges, hair in the water, and slippery floors. The fitness center is available, though some equipment, like elliptical machines, may require maintenance. While Wi-Fi is generally reported as strong, the elevator can be slow. Guests also note that ice machines on upper floors are often out of order, requiring a trip to the main floor. The lobby area, while having some seating, is not well-equipped for large group meetings.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests describe the rooms as clean, spacious, and having comfortable beds that ensure a restful sleep, often highlighting the quality of pillows. However, a significant number of reviews mention issues with cleanliness, including stained carpets, hair on bedding, dirt, and even reports of bed bugs. Maintenance concerns are also prevalent, with comments about dated fixtures, chipping paint, broken toilet handles, and the absence of an exhaust fan in the bathroom. Some rooms experience temperature control issues, being either too hot or too cold, and shower water pressure is frequently described as minimal or terrible. Noise can be a concern, with reports of thin walls allowing sound from adjacent rooms, hallways, and even outside traffic to be heard.

Dining & Food Quality
The complimentary breakfast receives mixed reviews from guests. Many appreciate the convenience and variety, noting options like waffles, scrambled eggs, and sausage, and commend the breakfast staff for being friendly and attentive in keeping items stocked. However, some guests find the quality inconsistent, describing the eggs as cold or the hash browns as overcooked. There are also comments about a lack of variety, with requests for more fruit options and Greek yogurt. Some reviews mention the coffee not being strong or having an unpleasant taste. Concerns were also raised about the presence of flies in the breakfast area and the excessive use of plastic for individually wrapped items, which some guests found wasteful.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to various points of interest. Guests appreciate its proximity to shopping centers, numerous restaurants, the Alerus Center, and the UND campus, making it highly convenient for both leisure and event-related stays. The hotel is also strategically situated just off the interstate, providing straightforward connections for travelers arriving by car. Parking is readily available on-site and is generally described as plentiful and free, adding significantly to the convenience for guests. While the immediate surroundings are noted for being quiet, the location allows for quick drives to a wide array of nearby amenities, enhancing the overall guest experience by combining tranquility with accessibility.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, contributing to a welcoming atmosphere. However, a recurring issue concerns housekeeping services, which are often reported as infrequent, typically only every third day or upon specific request. Many guests express frustration that rooms are not cleaned daily, garbage is not emptied, and towels are not replenished, requiring them to collect fresh supplies themselves. There are also mentions of staff being unresponsive to noise complaints, particularly from other guests, and some instances of poor communication regarding hotel policies or booking changes.

Additional Information
A significant point of confusion and frustration for guests is the hotel's pet policy, with conflicting information provided online and at check-in, leading to unexpected issues for travelers with animals. Another frequently mentioned policy is the housekeeping frequency, which is limited to every third day unless a specific request is made, often resulting in guests needing to manage their own trash and towel replenishment. Issues with booking and cancellation policies have also been reported, including difficulties changing reservation dates and unexpected "no show" charges. Guests have noted a lack of suitable meeting space for groups, beyond the lobby or breakfast area. Furthermore, some guests have experienced problems with credit card overcharges and difficulties in resolving these issues with the hotel.