Comfort Inn & Suites Niagara Falls Blvd USA

The hotel's consistent cleanliness and the exceptionally friendly staff are frequently highlighted, making it a reliable and welcoming choice for travelers. Its convenient proximity to the Niagara Falls area and various shopping centers is also a significant draw. The presence of a well-regarded indoor pool and a complimentary breakfast further enhance the guest experience. This hotel is particularly well-suited for families seeking comfortable accommodations and amenities, sightseers looking for easy access to local attractions, and shoppers who appreciate being near retail outlets. To ensure a peaceful stay, guests might consider requesting a room away from the elevators or ice machines, as some noise has been noted, and be aware that the breakfast area can become crowded during peak times.

Facilities & Amenities
The hotel offers a range of facilities that generally receive positive feedback. The indoor pool is a popular feature, often described as heated and clean, though some guests noted it could be colder than advertised or have a strong chlorine smell, and a few mentioned it being rented out during prime times. Many appreciate the adjacent patio area for relaxation. The fitness center, while sometimes described as small, is generally considered well-equipped. Guests also value the convenience of washing machines and dryers available for use. Free Wi-Fi is provided, though a few guests reported sporadic internet connectivity in their rooms. Additional conveniences include readily available ice machines on each floor and complimentary lemon water and hot tea in the lobby, contributing to a comfortable and accommodating stay.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless, tidy, and smelling fresh upon arrival. The rooms are generally noted for being spacious and roomy, with some suite options available, though a few found them slightly small for families with older children. Most guests report comfortable beds and firm mattresses ensuring a restful sleep, though some experienced issues with overly soft or sinking mattresses. While many rooms are quiet, noise levels can be an issue for some, with complaints about thin walls, audible footsteps from rooms above, and sounds from elevators or ice machines. In-room amenities typically include a mini-fridge, microwave, and coffee maker. Some guests reported minor maintenance issues such as non-flushing toilets, sticky bathroom doors, or water pressure concerns in the shower, and some noted a lack of a hot tub despite expectations.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as good, very good, or even delicious, and a substantial offering for a hotel of this type. The breakfast variety typically includes hot items such as eggs, sausages, or bacon, along with waffles, yogurt, fruit, cereals, and various breads. Staff are frequently commended for diligently restocking items and maintaining the breakfast area. However, a common point of feedback is that the breakfast area itself is often small and can become crowded, especially during peak hours, leading to limited seating and a somewhat congested experience. Some guests also found the hot food to be lukewarm or bland, and a few wished for more fresh fruit options. Despite these minor points, the 24/7 availability of coffee and hot chocolate in the lobby is widely appreciated.

Location & Accessibility
The hotel's location is generally considered excellent for its convenience, being approximately 8-15 minutes drive from the Niagara Falls State Park and its attractions, making it accessible without being in the midst of the busiest tourist areas. It is also highly praised for its proximity to various shopping centers, including outlets, and numerous restaurants, offering ample dining and retail options nearby. Most guests find the immediate neighborhood to be safe and quiet, with a well-lit parking lot. However, some reviews mention that the hotel is situated in an industrial area, or that routes to tourist attractions pass through less appealing neighborhoods. Free parking is consistently available and appreciated by guests. A shuttle service to the Falls is also mentioned as an option for transportation.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor, polite interactions, and willingness to go above and beyond to assist with requests or provide local information. The check-in process is often described as quick, seamless, and efficient, contributing to a positive first impression. Staff are noted for promptly addressing issues, such as room temperature problems or providing extra towels. While most experiences are positive, a few isolated comments mention minor inconsistencies in service or staff availability at the front desk. Overall, the dedication of the team to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
Guests should be aware that the hotel occasionally undergoes renovations, which might result in some construction noise during the day or temporary disarray in certain areas, though efforts are made to minimize disruption. While the hotel maintains a high standard of cleanliness, some guests noted that room servicing might require advance request, differing from daily automatic cleaning, so it is advisable to confirm this policy upon arrival. The hotel offers a pet-friendly policy, though some guests found it challenging to locate suitable outdoor areas for pets nearby. A thoughtful touch appreciated by many is the provision of free brownies in the lobby during the evenings, adding a sweet treat to the stay. The hotel also provides umbrellas in rooms, a practical amenity given varying weather conditions. These unique details contribute to the overall guest experience, offering convenience and comfort beyond the standard amenities.