Comfort Inn & Suites Henderson - Las Vegas

The hotel offers a welcoming and comfortable stay, distinguished by its unique happy hour featuring live piano music, which many guests find to be a delightful and memorable experience. It is particularly well-suited for families attending local events or sports tournaments, providing a safe and convenient base, and also appeals to business travelers seeking a quieter alternative to the bustling city center. The hotel consistently receives high marks for its cleanliness, the friendliness of its staff, and its convenient location that balances accessibility with a peaceful environment. For those sensitive to bedding, it is advisable to consider bringing your own pillows, as many guests found the provided ones to be quite firm. Additionally, while generally quiet, guests should be aware of potential construction noise from an adjacent site during daytime hours.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Many guests highly praise the amazing pool area, complete with a waterfall and hot tub, though some note that the pool is not heated or was closed for maintenance during their visit, with an alternative often offered nearby. A fitness center is available for guests to use, although some equipment may not always be fully functional. While free Wi-Fi is provided, some visitors reported experiencing slow or unreliable internet connections. The hotel also offers affordable laundry machines for guest use. A standout feature is the popular happy hour, which includes live piano music and complimentary drinks like beer and wine, creating a pleasant social atmosphere. Additional conveniences include ice machines and vending machines.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms and overall property, frequently describing them as spotless and well-maintained. However, feedback on room condition is mixed; while some found them perfectly adequate, others noted that rooms appeared dated, worn, or a little run down, with occasional issues like peeling wallpaper or dirty carpets in older sections. A common point of contention is the beds, which many guests found to be uncomfortable, often described as hard, lumpy, or having noticeable springs, significantly impacting sleep quality. Noise levels vary, with some rooms being quiet, but others experiencing disturbance from loud air conditioners, utility room machinery, or early morning construction noise. Rooms are generally spacious and equipped with a microwave, refrigerator, and coffee maker. Some guests reported issues with bathroom doors not closing properly, a lack of a fan in the bathroom, or inconsistent shower water pressure.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good with a variety of options including waffles, eggs, and sausage. The coffee machine is frequently praised for its quality and diverse selections. However, the breakfast area can become small and crowded, leading to long waits and items like waffle mix or juice running out, which some guests found frustrating. Despite these occasional restocking issues, most guests appreciate the convenience and quality of the breakfast offerings. The hotel's happy hour also contributes to the dining experience by providing snacks and cookies alongside beverages, creating a pleasant atmosphere for guests to unwind.

Location & Accessibility
The hotel's convenient location is a major advantage, offering a quiet and safe environment away from the main city attractions. It is situated in a good area with easy access to the freeway, facilitating straightforward travel to popular destinations like the Strip, Hoover Dam, and Red Rock Canyon. Guests appreciate its proximity to various amenities, including shopping centers, numerous restaurants, and a Walmart Supercenter, many of which are within walking distance. The Sunset Station Casino is also a short walk away. Free parking is available on-site and is generally plentiful, though a few guests mentioned challenges finding spots during peak occupancy.

Staff & Service
The staff at the hotel consistently receives outstanding praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their willingness to go above and beyond to assist with requests and provide a welcoming atmosphere. The check-in process is often described as smooth and quick, contributing to a positive first impression. Housekeeping is also highly commended for its amazing and accommodating service, ensuring rooms are kept clean and well-maintained. While most experiences are positive, some guests reported recurring issues with key cards needing frequent re-coding. Overall, the dedication of the staff to providing excellent customer service is a recurring theme in guest feedback.

Additional Information
Guests should be aware of active construction on an adjacent site, which can result in noise disturbances starting early in the morning and has occasionally led to fire alarm testing. While the hotel maintains a no smoking policy, it accommodates cigar smoking on the pool deck. Some guests reported isolated incidents concerning the hotel's credit card policy for check-in and difficulties obtaining refunds for non-refundable reservations. A few guests expressed concerns about security due to reported vehicle break-ins in the parking lot, with claims of non-functional security cameras. Additionally, a security deposit is sometimes required upon check-in, and some guests experienced persistent issues with key cards deactivating.