Hotel Castel

The hotel is a family-friendly destination known for its outdoor amenities, including a heated pool and hot tubs, which are particularly popular with guests. It's an ideal choice for families visiting the Granby area, especially those planning trips to the nearby zoo, as well as couples seeking a relaxing getaway. Many guests appreciate the hotel's commitment to cleanliness and the comfortable accommodations. To make the most of your stay, consider requesting a renovated room to ensure the most modern experience, and be aware that while breakfast is available, it may not always be included in your booking.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, with the outdoor heated pool and hot tubs being standout features, often highlighted for their appeal to both adults and children. While some guests noted occasional issues with one of the outdoor spas not being fully functional or the water not being hot enough, the overall sentiment towards these relaxation areas, including a fire pit, is highly positive. The game room in the basement, equipped with foosball and air hockey, is a major draw for families, providing entertainment options, though some wished for more complete equipment like ping pong paddles. A small playground in the courtyard adds to the family appeal. The fitness center is available, featuring dumbbells, a treadmill, a bike, a cross-trainer, and a pull-down machine. While Wi-Fi is generally available, some guests experienced connectivity issues or slow speeds. The elevator is noted as being older but functional.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as very clean, impeccably clean, and well-maintained. Many appreciate the option of wood floors over carpet, which some found to be stained or dated. The beds receive mixed reviews; while many found them comfortable, some described them as too hard, too soft, or having noticeable springs, leading to discomfort. Pillows were also a point of contention, with some finding them too firm or lumpy. Bathrooms are often highlighted as renovated and very clean, with good showers, though some noted a lack of amenities like lotion or sufficient towels, or issues with clogged sinks or showerheads. Noise levels are a recurring theme; guests reported hearing hallway noise, neighboring rooms, and noisy air conditioning units, impacting sleep quality for some. Some older rooms were also described as having a "musty" or "sewage" smell.

Dining & Food Quality
The hotel offers several on-site dining options, including a pub and a restaurant, which are generally well-regarded. The pub food is frequently praised for its quality, with specific mentions of excellent meals and good service. However, feedback on breakfast is mixed. While some guests found the breakfast buffet to be good, well-organized, and offering a decent variety including fresh fruit and good coffee, others described it as mediocre, overpriced, or like "cafeteria food." Some guests were disappointed that breakfast was not included in their booking, especially when booking through third-party sites. The restaurant service can be slow during busy periods, with reports of long waits for meals, particularly when understaffed.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, particularly due to its proximity to the Granby Zoo, which is just a short drive away. It is also well-situated near a variety of restaurants, shopping centers, and other amenities, including a Walmart and Canadian Tire, many of which are within walking distance. This makes it an excellent base for exploring the region. Free parking is available on-site and is generally easy to find, though some guests noted challenges with electric vehicle charging stations being occupied. The hotel's location on a busy commercial street ensures easy access to major attractions and services.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the multilingual staff who are able to assist English-speaking visitors, making the experience more comfortable. The check-in process is generally described as smooth and fast, though some guests reported initial unfriendliness from certain front desk staff or long waits during busy periods. Housekeeping service is a point of mixed feedback; while some found rooms to be well-maintained, others noted a lack of daily cleaning or towel replenishment for shorter stays. The restaurant staff are also commended for their attentiveness and good service.

Additional Information
Guests should be aware that while the hotel is very family-friendly, it can become quite noisy during peak times, especially with large groups like sports teams, which may impact the tranquility of the stay. Some guests noted that older, unrenovated rooms might have issues with outdated furnishings or carpeting, and it is advisable to request a renovated room if possible. The hotel has a policy regarding room cleaning for longer stays, where daily service might not be provided unless specifically requested or for stays exceeding a certain duration, which guests should clarify upon check-in. There were also isolated reports of electrical outlets being scarce in some rooms.