Canad Inns Destination Centre Grand Forks

This hotel is widely recognized for its expansive indoor waterpark, making it a premier destination for families with children seeking a fun-filled getaway. Its unique appeal lies in offering a comprehensive entertainment experience all under one roof, appealing to those who prefer convenience and a variety of on-site activities. While the property is often described as dated, guests consistently highlight the enjoyment derived from the waterpark and the overall family-friendly atmosphere. Couples and business travelers also find value in its offerings, particularly its connectivity to a major event center. To maximize your stay, it is advisable to obtain waterpark passes directly from the front desk upon arrival and consider dining options within the hotel for ease, though arriving early for breakfast is recommended.

Facilities & Amenities
The hotel's standout feature is its waterpark, which most guests find to be a significant source of entertainment for children, featuring various slides, a lazy river, and interactive play areas. However, some guests report issues with the water temperature in the pools and hot tubs, often finding them too cool or lukewarm. A recurring concern is the frequent closure or malfunction of the main tube slide and the hot tub, sometimes due to maintenance or chemical levels. The arcade is another popular amenity, offering a range of games for all ages, though some machines are noted to be out of service. A common point of frustration for many guests is the hotel's elevators, with frequent reports of one or more being out of order, leading to considerable wait times, especially during peak hours. Ample parking is available, and Wi-Fi generally performs well, allowing guests to stay connected.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests find their rooms to be clean and comfortable, with some praising the comfortable beds and overall tidiness. However, a notable number of reviews mention issues with cleanliness, including finding hair, crumbs, dust, and stains on surfaces, bedding, or in the bathroom. The general consensus is that the rooms are dated and in need of renovation, with visible wear and tear on furniture and fixtures. Noise is a significant concern for many, with complaints about thin walls allowing hallway noise and conversations to be easily heard. The air conditioning units are frequently described as old and loud, often disrupting sleep, and some rooms experience issues with temperature control or humidity. Additionally, some guests report problems with TV functionality, low water pressure in showers, and toilet issues.

Dining & Food Quality
The hotel offers several on-site restaurants, providing convenient dining options for guests. Breakfast receives mixed reviews; while some guests appreciate the variety and quality of the buffet, others find it overpriced for what is offered, noting issues like powdered eggs and poor coffee quality. Many guests express disappointment that complimentary breakfast is not consistently included with the stay. Service at the breakfast restaurant can be slow, with reports of long waits for seating and food. The pizza from the on-site eatery is generally well-regarded for its taste, though some guests experience extended wait times for orders. The Tavern restaurant is also mentioned, with varied feedback on both food quality and service, sometimes impacted by understaffing during busy periods.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, offering easy access to downtown areas, shopping, and other local attractions. Its direct connection to the Alerus Center is particularly valued by those attending events such as concerts, hockey games, or trade shows, providing unparalleled convenience. Parking is readily available and generally considered easy to navigate. While the hotel offers an airport shuttle, its availability can sometimes be dependent on staff, which has caused frustration for some travelers. The hotel's proximity to various points of interest makes it a practical base for exploring the area, minimizing the need for extensive travel once on-site.

Staff & Service
The hotel staff receives varied feedback, though many guests commend their friendliness, helpfulness, and accommodating nature, particularly at the front desk and among housekeeping teams. Guests appreciate instances where staff went above and beyond to resolve issues, such as correcting room assignments or providing extra amenities. However, some reviews highlight inconsistencies in service, including slow check-in processes, unresponsiveness to phone calls, and perceived indifference from certain staff members. Issues like rooms not being cleaned daily or maintenance requests not being fully addressed are also noted. Despite these occasional shortcomings, the overall impression for many is that the staff strives to provide a positive experience, with many guests praising the attentive service from waterpark lifeguards and some restaurant personnel.

Additional Information
A frequently discussed aspect of the hotel is its pet-friendly policy, which is highly appreciated by guests traveling with animals, often cited as one of the best experiences for pet owners. A significant point of contention for many guests is the additional cost for waterpark access or specific slides, as many feel this should be included given the room rates. The hotel maintains a strict policy regarding outside food and beverages, limiting their consumption to guest rooms only, which some guests find inconvenient. Furthermore, the hotel's policy on delivery services requires guests to meet drivers in the lobby, as door-to-door delivery is not permitted. Some guests have noted the absence of fitted sheets on beds, which can impact comfort, and a few have mentioned an automatic charge for incidentals upon check-in.