Brookstreet

The hotel offers a luxurious and comfortable experience, often highlighted by its newly renovated rooms and the vibrant Options Jazz Lounge with live music, making it a memorable destination. Its proximity to the Canadian Tire Centre also makes it an ideal choice for event attendees and hockey fans. Guests consistently praise the hotel's overall cleanliness, the comfort of its accommodations, and the attentive service provided by the staff. It caters well to families with its amenities and quiet location, while business travelers find it suitable for conferences and meetings. Couples can enjoy a romantic getaway with the jazz bar and spa facilities. To enhance your stay, it is advisable to book spa treatments in advance due to high demand, and be prepared for potentially long check-in lines during peak periods.

Facilities & Amenities
Guests frequently commend the comprehensive range of facilities available, contributing significantly to a comfortable stay. The hotel features well-regarded indoor and outdoor pools, including a kiddie pool that is popular with families, though its operating hours can be inconsistent. A well-equipped fitness center and a relaxing spa are also highly appreciated, with the spa often requiring advance booking. The vibrant Options Jazz Lounge provides live entertainment, and a convenient Starbucks is located on-site. While the elevators are generally available, some guests have noted occasional long wait times. The hotel also offers meeting rooms and underground parking, which is a significant convenience, especially in colder weather. However, some minor issues like non-functional in-room phones or small "arcades" have been mentioned.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort. Guests consistently describe the rooms as spacious, clean, and beautifully decorated, with many appreciating the recent renovations. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, often complemented by crisp sheets. However, some guests have found certain mattresses to be too soft or lumpy, and the lighting in the renovated rooms can be dim, particularly for reading. While most rooms are quiet, some reviews mention noise from adjoining rooms or hallways due to thin connecting doors. Minor issues like dirty hallway carpets, missing towel bars, or inconsistent bathroom amenities such as single-ply toilet paper or empty soap dispensers have been noted by a few guests.

Dining & Food Quality
The hotel offers diverse dining options that generally receive positive feedback. The main restaurant, Perspectives, is frequently praised for its food quality, with guests highlighting impressive steak dinners and excellent breakfast offerings, including a good variety and a dedicated kids menu. The Options Jazz Lounge is a popular spot for cocktails and a lively atmosphere, often featuring live music. While many guests enjoy the food, some have found the restaurant to be expensive or the quality inconsistent, with a few dishes described as disappointing. Room service is available, though some guests noted limited hours and occasional issues with order accuracy. Complimentary coffee or hot chocolate stands are not provided, which some guests would appreciate.

Location & Accessibility
The hotel's location is highly valued, particularly for its proximity to the Canadian Tire Centre, making it an excellent choice for attending hockey games and concerts. It is also conveniently located near the Centrum and the Marshes golf course, offering recreational opportunities. While not in downtown Ottawa, guests find it well-situated for business in the Kanata tech park and appreciate the easy access to major highways. The hotel offers underground parking, which is a significant benefit, though it comes with a fee and some guests were surprised by this charge. Despite its advantages, some visitors feel the area is somewhat isolated, lacking nearby shops and restaurants within walking distance, necessitating reliance on the hotel's amenities or transportation.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service from the front desk, restaurant, and housekeeping teams, contributing to a welcoming atmosphere. The check-in process is generally described as quick and courteous, though some guests have experienced unusually long wait times during peak periods. Specific services like the shuttle bus to the Canadian Tire Centre are highly appreciated, with drivers often commended for their efficiency. While the majority of interactions are positive, a few guests reported instances of indifferent or unhelpful staff, particularly regarding issues like Wi-Fi connectivity or noise complaints. Overall, the commitment to providing excellent customer service is a recurring theme.

Additional Information
The hotel offers several unique aspects that enhance the guest experience. It maintains a pet-friendly policy, which is appreciated by those traveling with animals, though finding suitable outdoor areas can be a consideration. Guests should be aware that a deposit is typically charged upon check-in, which is standard practice but can impact immediate funds. The hotel is a popular venue for weddings and conferences, with many positive comments on its facilities and event coordination. Some guests have noted the availability of s'mores kits for use with outdoor fire pits, adding a unique recreational option. While the hotel aims for a luxurious feel, some guests have expressed disappointment with certain policies, such as the strictness regarding late checkout requests.