Best Western Plus Windjammer Inn & Conference Center

This hotel offers a memorable stay, particularly noted for its inviting indoor and outdoor pools and the delightful evening tradition of warm cookies and milk in the lobby. It caters well to a diverse range of guests, including families who appreciate the recreational facilities and complimentary breakfast, business travelers seeking convenience and quiet rooms, and sightseers or event attendees due to its strategic location near local attractions and venues. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. To enhance your experience, consider utilizing the convenient shuttle service for airport transfers or university visits, and be aware that rooms can sometimes experience noise from hallways or neighboring units.

Facilities & Amenities
The hotel provides excellent facilities that significantly enhance the guest experience. A major draw is the presence of both an indoor pool and an outdoor pool, which are consistently praised for being clean and well-maintained, offering a great option for relaxation or family fun. Guests also appreciate the well-equipped fitness center, allowing for workouts during their stay. Complimentary free Wi-Fi is available throughout the property, ensuring guests can stay connected. Additional conveniences include a sophisticated coffee machine in the lobby offering a variety of hot beverages, readily available ice machines, and in-room mini fridges and microwaves, adding to the comfort and practicality of the accommodations.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, noting that rooms are consistently spotless and well-maintained. The beds are often described as comfortable, with many guests praising the quality of the pillows for ensuring a restful night's sleep. Rooms are generally well-appointed, including essential amenities like a coffee maker, mini fridge, and microwave. However, some guests have noted issues with noise levels, particularly from hallways due to thin walls or creaking floors, and occasionally from noisy AC units. While some reviews mention weak water pressure in the showers, others found it adequate, though sink and toilet pressure could be low. The bathrooms are functional, though some show signs of age.

Dining & Food Quality
The hotel's dining options are a significant highlight for many guests, particularly the complimentary breakfast. This extensive buffet receives high praise for its variety, offering both hot and cold selections such as eggs, bacon or sausage, pancakes, fresh fruit, yogurt, and oatmeal. The pancake machine is a popular feature, especially with younger guests. Beyond breakfast, the on-site restaurant and pub (Windjammer and Upper Deck Pub) are frequently recommended for their quality food and pleasant atmosphere, providing convenient and enjoyable dining experiences. A much-loved evening tradition is the offering of warm cookies and milk in the lobby, a delightful touch that adds to the overall positive impression.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent base for various activities. It is ideally situated close to the airport, offering easy access for travelers, and provides a valuable shuttle service to both the airport and the nearby university medical center. Guests attending events at the Higher Ground venue appreciate being within walking distance. The hotel's proximity to downtown Burlington and various shopping and restaurant options is also a major advantage. Ample free parking is available on-site, which is a significant benefit for guests traveling by car. Its central position allows for quick access to major highways, facilitating exploration of the wider area.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome received at the front desk, noting the quick check-in and check-out processes. The staff's willingness to accommodate requests and provide assistance, whether it's with directions, local recommendations, or specific room needs, is a recurring theme. Shuttle drivers are also commended for their efficiency and pleasant demeanor. While housekeeping service is typically available upon request, the overall impression is that the team is dedicated to providing excellent customer service, contributing significantly to a positive and comfortable stay for guests.

Additional Information
The hotel offers a convenient park and fly option, allowing guests to leave their vehicles while traveling, which is particularly beneficial for those with early flights. It maintains a pet-friendly policy, with specific rooms designed to accommodate guests traveling with their furry companions, often featuring laminate flooring and designated outdoor areas. While the property is well-maintained, some guests note its age, though this does not detract from the overall cleanliness and comfort. The hotel is a popular choice for sports teams and large groups, which can occasionally lead to increased noise levels in hallways, especially during peak times.