Best Western Plus Montreal East

This hotel is consistently praised for its modern, recently renovated appearance and its spacious, clean rooms, offering a comfortable stay for guests. Its signature feature is the overall sense of newness and meticulous upkeep, which contributes to a pleasant atmosphere. It is an excellent fit for families seeking ample space and amenities like an indoor pool, business travelers looking for a quiet and well-maintained environment, and road trippers or those with vehicles due to its convenient location and complimentary parking. To enhance your experience, it is advisable to confirm breakfast inclusions at check-in and be mindful of potential noise from hallways or the air conditioning unit, especially if you are a light sleeper.

Facilities & Amenities
Guests frequently highlight the indoor pool as a significant amenity, often described as clean and warm, with some noting it uses saltwater. However, a few guests mentioned the water could be too cold or the liner uneven. The fitness center receives mixed reviews; while some appreciate its presence, others report that multiple cardio machines are often broken and not promptly repaired. The hotel provides free Wi-Fi, though some guests experienced spotty or unreliable connections in their rooms. The single elevator can sometimes be slow, and one guest noted a smoke smell within it. An EV charger is available, adding convenience for electric vehicle owners. Additionally, there is a pleasant outside seating area for guests to enjoy in warmer weather.

Cleanliness & Room Comfort
The cleanliness of the rooms and the overall property is a standout feature, consistently receiving high praise from guests who describe the hotel as very clean, modern, and well-maintained. The spacious rooms are appreciated, often featuring laminate floors which many prefer over carpet. Comfortable beds and pillows are frequently mentioned, contributing to a restful night's sleep, though a few guests found the pillows too high or the beds squeaky. However, noise levels are a recurring concern, with many guests reporting significant hallway noise from other guests and slamming doors, as well as loud AC unit noise that can disrupt sleep. Some rooms also lack a microwave or kettle, and the coffee provided is sometimes criticized for its small quantity or poor quality. Shower pressure is occasionally noted as low.

Dining & Food Quality
Most guests note that breakfast is not included in the room rate and must be purchased separately, with varying opinions on its food quality and value. Some guests found the breakfast buffet to be good, offering a decent selection including waffles, pastries, and cereals, while others felt it was overpriced and mediocre, citing issues like rubbery eggs or a lack of refills for popular items. The lobby coffee is generally well-regarded and available complimentary. There are mentions of an on-site restaurant with a "top chef" providing delicious dinner options. However, the overall sentiment regarding the paid breakfast suggests that many guests found better value at nearby external dining establishments.

Location & Accessibility
The hotel's location is considered convenient for travelers with vehicles, offering easy highway access (Hwy 20 and Autoroute 40) and serving as a practical stop for those traveling to or from Quebec City. It is situated outside downtown Montreal, which means a significant drive (often 40-60 minutes due to traffic) to reach city attractions. However, the area boasts excellent accessibility to everyday amenities, with numerous restaurants, shopping centers, Walmart, Canadian Tire, and grocery stores within walking distance or a short drive. Free parking is a major advantage, with ample, secure spaces available behind the building. Public transit is also accessible, with bus stops directly in front of the hotel connecting to the metro system.

Staff & Service
Feedback on the staff & service is notably mixed. Many guests commend the friendly staff and their helpful and accommodating nature, highlighting positive interactions during check-in and with housekeeping. Some specific instances of quick responses to maintenance issues were also appreciated. However, a significant number of reviews describe staff as rude, unfriendly, or unhelpful, particularly concerning issues with booking discrepancies or general inquiries. There were reports of problematic check-in processes, including disputes over room rates and staff entering rooms without knocking. While some guests experienced attentive service, others felt a lack of professionalism, with complaints about rooms not being serviced or issues like broken gym equipment not being addressed.

Additional Information
Several guests reported concerning cockroach sightings in their rooms, with some expressing dissatisfaction with the hotel's response to these issues. There were also serious security concerns raised, including reports of car theft from the parking lot and instances of staff entering guest rooms without knocking, which impacted guests' sense of privacy and safety. A unique and frequently criticized noise policy was implemented by some staff, where guests were explicitly instructed to whisper in their rooms due to perceived thin walls, leading to feelings of harassment. Furthermore, multiple guests experienced booking discrepancies, where confirmed rates were not honored upon arrival, leading to frustrating negotiations and, in some cases, reservations being canceled or guests being placed on a no booking list.