Best Western Plus Lamplighter Inn & Conference Centre

This hotel is widely celebrated for its unique indoor pool area, featuring a thrilling waterslide, a relaxing hot tub, and a stunning tropical atrium complete with real palm trees, waterfalls, and a koi pond. This distinctive environment makes it an ideal destination for families seeking a fun-filled getaway or a memorable staycation, as well as for leisure travelers looking for a resort-like experience. Many guests also find it convenient for business travel due to its conference facilities and strategic location, and it is particularly well-suited for those visiting the nearby hospital. To maximize your enjoyment, it is advisable to confirm the waterslide's operating hours, as it is often only available on weekends. Additionally, consider requesting a renovated room or one with an atrium view for an enhanced experience, and be mindful of potential noise from the lively pool area or large groups.

Facilities & Amenities
The hotel's standout feature is undoubtedly its expansive indoor pool area, which consistently receives high praise for its cleanliness and inviting atmosphere. The waterslide is a major draw, especially for children and teenagers, though guests should note it often operates only on weekends. The hot tub provides a relaxing option, and the tropical atrium with its palm trees, waterfalls, and koi pond creates a unique, resort-like ambiance. Lifeguards are typically on duty, contributing to a sense of safety. Beyond the aquatic offerings, the hotel features a popular arcade/game room that provides entertainment for younger guests, though some machines may be out of order. While a fitness center is available, some guests find it to be less impressive than other amenities. The hotel also offers free Wi-Fi, though occasional connectivity issues have been reported.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is generally positive, with many describing rooms as clean and well-maintained. However, some reviews mention inconsistencies, noting issues such as stained sofas, dusty lamps, or the presence of hair and crumbs. The overall condition of the rooms often receives mixed reviews; while some are described as spacious and updated, a significant number of guests find them to be dated and in need of renovation, particularly the carpeting and bathroom fixtures. Bed comfort also varies, with many praising the comfortable beds and comfy pillows, while others report firm mattresses or uncomfortable pull-out sofas. Noise can be a concern, especially from the lively pool area, children running in hallways, slamming doors, and loud air conditioning units, which can impact sleep quality.

Dining & Food Quality
The on-site Shelley's restaurant is frequently highlighted by guests, offering a convenient dining option within the hotel. The food quality generally garners positive remarks, with many describing meals as very good, delicious, and tasty. However, some guests express concerns about the high prices and occasional issues with food being delivered cold or being of subpar quality. While breakfast is not typically included in the room rate, guests who purchase it often find it to be very good with large portions. Service at the restaurant is usually commended for being friendly and attentive, though some reviews mention instances of slow service or understaffing. A unique and popular feature, especially with younger diners, is the presence of a robot waiter. Many other dining establishments are conveniently located nearby.

Location & Accessibility
The hotel boasts a highly advantageous central location, placing guests within easy reach of numerous attractions and amenities. It is frequently praised for its proximity to various shopping and dining options, making it convenient for guests to explore the surrounding area. Its close vicinity to the Victoria Hospital and Children's Hospital is particularly beneficial for those visiting for medical appointments. The hotel also offers excellent accessibility to major roadways, including Highway 401, facilitating travel to and from the property. Ample free parking is available, with many spaces conveniently located adjacent to guest rooms. However, a recurring concern among guests is the hotel's limited wheelchair accessibility, with reports of narrow doorways, a lack of automated doors, and insufficient facilities like shower stools, which can pose significant challenges for guests with mobility needs.

Staff & Service
The hotel staff consistently receives high praise for their friendly, helpful, and accommodating demeanor, with many guests highlighting their professionalism and attentiveness. The check-in and check-out processes are generally described as quick and easy. Staff are often commended for their willingness to assist with requests, such as providing extra towels or addressing room issues promptly. The hotel also offers a medical discount for guests visiting the nearby hospital, which is greatly appreciated. However, some guests have reported less positive interactions, describing certain staff members as curt, dismissive, or uninterested in addressing concerns, particularly regarding issues like Wi-Fi outages or late check-out requests. A few reviews also mention instances of perceived unhelpfulness or a lack of empathy from front desk personnel.

Additional Information
Guests should be aware that the hotel's popular waterslide typically operates only on weekends, which can be a disappointment for those visiting during weekdays. While the hotel offers a variety of amenities, breakfast is not included in the standard room rate, a point frequently noted by guests. The hotel is well-equipped for events, featuring extensive conference and meeting facilities. Some rooms offer desirable atrium view balconies, providing a pleasant outlook over the pool area. There have been occasional reports of Wi-Fi and TV service disruptions, sometimes attributed to external factors like storms. The hotel is known for hosting large groups, including youth hockey teams, which can lead to increased noise levels and crowded common areas, particularly the pool. Guests have also raised concerns about the functionality of security cameras in certain areas, such as the arcade.