Best Western Plus City Centre/Centre-Ville

The hotel offers a welcoming urban experience, distinguished by its attentive staff and a location that bridges the gap between a vibrant local neighborhood and the historic city center. Its signature feature is providing a comfortable base from which to explore, appealing to a diverse range of visitors. Guests frequently highlight the hotel's generally clean rooms and the exceptional service provided by the front desk team, creating a positive first impression. This hotel is particularly well-suited for families seeking spacious accommodations and a convenient starting point for city adventures, as well as pet owners who appreciate the accommodating policies. Couples and business travelers also find the central yet locally-immersed setting appealing. To enhance your stay, be aware that while the hotel is walkable to major attractions, the immediate surroundings can feel less polished to some, and exploring alternative, more secure parking options nearby might be beneficial.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The indoor heated pool is a popular amenity, described as clean and functional, though some guests note it can be small or busy. A 24/7 fitness center is available, offering a space for workouts, despite some finding it compact. Free Wi-Fi is consistently available and performs well throughout the property, ensuring guests can stay connected. While vending machines are present for snacks and drinks, several guests express frustration that they are cash-only, limiting convenience. The elevators can sometimes be slow or experience issues, leading to wait times. In-room amenities include coffee makers, which are appreciated by many, and bathrobes are provided in some rooms, adding a touch of comfort.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is somewhat mixed. Most guests find their rooms to be clean and spacious, with many appreciating the comfortable beds and quality linens that contribute to a restful sleep. However, a significant number of reviews mention that some rooms appear tired or outdated, with issues such as peeling headboards, worn furniture, or visible stains. Reports of unpleasant odors (musty or like "sweaty socks") are also noted by some. While many rooms are described as quiet, especially those facing interior courtyards or small streets, others report street noise or noise from adjacent rooms due to thin walls or connecting doors. In-room amenities like refrigerators and televisions are generally present, though some guests experienced issues with their functionality. Bathrooms are typically clean and offer good water pressure, but some are described as small or having outdated fixtures.

Dining & Food Quality
The hotel offers diverse dining experiences, though feedback varies. Most guests praise the breakfast for its quality, variety, and the inclusion of healthy options and fresh fruit, with many highlighting the attentive service. However, some guests found the breakfast to be overpriced if not included in their room rate, or experienced inconsistent service and long waits, particularly during busy periods or when the restaurant appeared understaffed. The hotel also features a dinner restaurant which generally receives positive reviews for its food quality, presentation, and service, making it a convenient and enjoyable option for an evening meal. Room service availability appears inconsistent, with some guests being told it was unavailable due to high demand. Overall, while the dinner options are well-regarded, the breakfast experience can be a point of contention for some visitors.

Location & Accessibility
The hotel's central location is a significant draw, placing guests within a 15 to 30-minute walk of Old Quebec and its main attractions, with public transport options readily available. It is also conveniently close to the train station. The immediate neighborhood is described as lively, offering a variety of local restaurants, shops, pharmacies, and supermarkets, providing a more authentic local experience. However, a notable number of reviews express concerns about the surrounding area, mentioning the visible presence of unhoused individuals and graffiti, which can make some guests feel uncomfortable or unsafe, especially at night. Parking is a frequently criticized aspect; it is expensive, often costing $30-40 per day, and typically involves unpaved gravel lots with limited security or lighting. Guests often recommend exploring alternative, more affordable, and secure underground parking facilities nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and welcoming demeanor. Many guests highlight the reception staff for their efficiency during check-in and check-out, as well as their willingness to provide local information and address guest inquiries. The team is generally noted for being bilingual, accommodating both English and French speakers. However, feedback on housekeeping is mixed; while some guests commend the cleanliness, others report inconsistent service, including rooms not being cleaned daily, lack of towel replenishment, or specific issues like doors being left ajar. Similarly, restaurant service can be inconsistent, with some guests experiencing long waits or perceiving staff as overwhelmed or less attentive, particularly during peak times. Despite these occasional service lapses, the overall impression of the staff's dedication to guest satisfaction remains positive.

Additional Information
Several important details enhance or impact a stay at this hotel. It maintains a pet-friendly policy, welcoming furry companions for a reasonable fee, and some guests even reported special treatment for their pets. A recurring point of contention for many guests is the parking fee, which is often perceived as excessive given the unpaved nature and lack of security in the designated lots. Guests should also be aware that vending machines on-site are cash-only, which can be inconvenient for those without physical currency. While microwaves are not typically found in guest rooms, some reviews indicate they might be available for rent. Additionally, some guests noted that the actual appearance of the rooms, particularly the furniture and decor, did not always align with the images presented on the hotel's website, leading to some disappointment regarding room aesthetics.