Best Western Of Lake George

This hotel is often chosen for its convenient location near Lake George Village and its indoor pool and hot tub, offering a recreational option for guests. It appeals to families seeking proximity to attractions like Six Flags, sightseers exploring the area, and travelers on a budget looking for an affordable stay. While many guests praise the friendly and helpful staff, there are recurring concerns regarding room cleanliness and noise levels. To ensure a more comfortable stay, guests might consider requesting a room away from high-traffic areas or on an upper floor, and it's advisable to manage expectations regarding the overall condition of the property upon arrival.

Facilities & Amenities
The hotel features both an indoor heated pool and an outdoor pool, providing options for relaxation and recreation, though some guests noted issues with the indoor pool's cleanliness or the hot tub's functionality. While there is free Wi-Fi, some found the internet speed to be slow. Parking is generally described as ample and easy, though some areas of the lot may need repairs. Rooms are equipped with a small refrigerator and a coffee maker, but some guests reported issues with the fridge freezing items or not working. A notable point is the absence of an elevator, which can be a challenge for guests with mobility issues or heavy luggage. Common areas like the lobby and hallways were sometimes described as hot, humid, or having unpleasant odors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with many guests reporting significant issues. While some found their rooms clean and comfortable, a substantial number described them as filthy, citing hair on surfaces, dust, garbage left from previous guests, sticky floors, and even mold in bathrooms. Rooms are frequently noted as dated and in need of renovation, with reports of worn carpets, peeling paint, and broken fixtures like TVs, phones, and showers. Bed comfort is a common complaint, with many describing mattresses as uncomfortable, too soft, lumpy, or having noisy springs. A major recurring issue is noise levels, with guests frequently disturbed by loud talking from hallways, stomping from rooms above, and general disturbances from adjacent rooms due to thin walls.

Dining & Food Quality
The hotel offers a complimentary breakfast that generally receives positive feedback. Guests appreciate the variety of options available, including hot foods like scrambled eggs and sausage, as well as waffles, fruit, cereal, bagels, and muffins. The breakfast area is often described as well-stocked, and the staff managing it are frequently praised for their efficiency and friendly demeanor. However, some guests noted that the breakfast room can become crowded, especially during peak times, leading to difficulties in accessing food or finding seating. A few reviews also mentioned instances where popular items, such as waffle mix, ran out before the end of breakfast service.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage, being conveniently situated right off the highway and providing easy access to various attractions. It is described as being a short drive to Lake George Village, making it ideal for exploring the town's offerings. Guests also appreciate its proximity to shopping outlets, restaurants, and family-friendly destinations like Six Flags. The hotel's position also makes it a suitable base for activities such as skiing. Parking is readily available on-site, with guests noting ample space. However, some guests mentioned challenges with the steep entrance ramp and issues with snow and ice removal in the parking areas during winter.

Staff & Service
The staff at this hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the front desk personnel for being personable and accommodating, often going above and beyond to assist with requests or resolve issues. The check-in process is frequently described as smooth, though some guests experienced delays or issues with room key assignments. However, a significant area of concern revolves around housekeeping service. Numerous guests reported that their rooms were not cleaned for the duration of their stay, towels were not replenished, and garbage was not removed, often requiring guests to repeatedly request these services from the front desk.

Additional Information
Guests should be aware that the hotel is frequently described as dated and in need of renovation across various areas, including hallways and some room features. There are recurring mentions of maintenance issues such as non-functional TVs, broken phones, and problems with in-room refrigerators and heating units. The hotel is pet-friendly, which is a bonus for guests traveling with animals. A common complaint is the poor soundproofing between rooms and from hallways, leading to disturbances. Some guests also reported issues with the security of side doors not locking properly. Additionally, the hotel's ice machines were frequently reported as out of order, requiring guests to purchase ice elsewhere.