Aloft El Segundo - Los Angeles Airport

This hotel is a popular choice for its modern, lively atmosphere and exceptional staff service, making it a memorable stay for many. Its signature feature is its strategic location near the airport, complemented by a reliable shuttle service, which makes it an ideal fit for airport travelers with early or late flights, as well as business travelers seeking convenience. Families and couples also find the hotel appealing due to its comfortable accommodations and vibrant common areas. Guests frequently highlight the hotel's cleanliness and the ease of accessing nearby dining and shopping options. To enhance your stay, guests recommend taking full advantage of the complimentary airport shuttle and exploring the diverse range of walkable restaurants and stores in the immediate vicinity.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The outdoor pool area is a notable feature, described as relaxing and having a good vibe, often complemented by fire pits for evening enjoyment. While some guests noted occasional issues with pool cleanliness or the absence of a hot tub, the overall ambiance is positive. The lobby and common areas are consistently praised for their modern design, lively atmosphere, and comfortable seating, often featuring a pool table and a bar where guests can socialize. Complimentary popcorn and coffee are often available, adding to the welcoming feel. A fitness center is on-site, though some guests found it to be basic. The hotel also provides free Wi-Fi and convenient laundry facilities.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a comfortable stay. The beds are frequently described as comfortable, ensuring a restful night's sleep, though some found them to be on the firmer side. Rooms feature a modern, stylish design, often including a safe, a bench for luggage, dresser drawers, and hangers. Nightstands with outlets and a one-cup coffee maker are appreciated amenities. Bathrooms typically offer good water pressure and full-size toiletries. However, some guests noted signs of wear, such as dim lighting, loose electrical sockets, or peeling wallpaper. Issues with noise levels are mixed, with some reporting quiet rooms while others experienced disturbances from hallways, the bar, or outside traffic. Several guests also reported issues with room temperature control, with some rooms being too warm or too cold, occasionally requiring the provision of a fan.

Dining & Food Quality
The hotel's dining options receive mixed feedback from guests. The bar area is consistently highlighted as a lively and enjoyable space, offering a good selection of drinks and tasty bar food, including wings and tacos. Many guests appreciate the vibrant atmosphere and the availability of a "happy hour" with complimentary beverages. However, feedback on the breakfast is more varied. While some guests found it satisfactory, many expressed disappointment, describing it as overpriced and offering limited options, often consisting mainly of packaged carbohydrates with a lack of fresh fruit or protein. Some guests noted that the coffee provided was good, but overall, the breakfast was not considered to be good value.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for travelers utilizing the nearby airport. It is situated just minutes from LAX, with a highly praised free 24-hour shuttle service that runs frequently and reliably. Beyond airport convenience, the hotel is within easy walking distance to a variety of essential amenities and dining establishments, including a grocery store, pharmacy, and numerous restaurants and fast food eateries. While the area is generally considered safe, some guests noted the presence of homeless individuals in the vicinity. Parking is available on-site, though it is frequently mentioned as incurring a significant fee, and some guests reported minor issues with the exit gates.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend the front desk staff for their welcoming demeanor and efficient check-in and check-out processes. The shuttle drivers are also highlighted for their reliability, punctuality, and pleasant interactions, making airport transfers stress-free. Housekeeping is generally described as thorough and kind, contributing to the overall cleanliness of the rooms. The bar staff are particularly noted for their vibrant personalities and excellent service, often remembering guest preferences. While most experiences are positive, some guests reported isolated issues with early check-in procedures, occasional miscommunications regarding billing, or delays in receiving requested items, but these instances were often met with efforts from the staff to resolve them.

Additional Information
Guests should be aware that the hotel, while featuring modern decor, is housed in an older building that has undergone renovations, and some areas may still show signs of its age, such as exposed pipes or dim lighting in corridors. A recurring concern for some guests is the absence of movie channels or the ability to cast content from personal devices to the in-room televisions. There have also been instances of overbooking, leading to guests being relocated to other hotels, sometimes without prior notice. Furthermore, some guests have reported unexpected or multiple charges on their credit cards, with refunds taking an extended period to process. The hotel has a policy that guests under a certain age cannot check in, even if the reservation is in their name.